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Processors

aldrichleow
Journeyman III

How long does it take for support to respond?

How long does it take for the customer care to send a follow up e-mail for a CPU RMA? After this e-mail:

Dear Customer,

Thank you for contacting AMD Global Customer Care.

We have created a Customer Care Support account based on the details you submitted with your service request.

A separate email containing your service request reference number will follow.

Thank you for choosing AMD!

Best regards,

It has been 3 days, and I was wondering if support didn't work over the weekend so I waited until today but still no response.

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