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TrapoSAMA
Adept II

5900X RMA

hi!

 

Exist a problem when try to login for request RMA?

 

when try to login with different browser and using private mode always have this error.

 

We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help.

 

Thx

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1 Solution
FunkZ
Exemplar

Online Service Request Form

https://www.amd.com/en/forms/contact-us/support.html

Telephone Support

https://www.amd.com/en/corporate/contacts/processor-and-graphics-support.html

Ryzen R7 5700X | B550 Gaming X | 2x16GB G.Skill 3600 | Radeon RX 7900XT

View solution in original post

7 Replies
FunkZ
Exemplar

Use https://www.amd.com/en/support/warranty.html 

If your Ryzen 5900X is PIB here's a pre-warranty check https://www.amd.com/en/resources/support-articles/warranty/PIB.html

And direct link to warranty portal https://www.amd.com/en/support/kb/warranty-information/rma-form

If you don't already have an AMD account you must create one to submit an RMA.

Ryzen R7 5700X | B550 Gaming X | 2x16GB G.Skill 3600 | Radeon RX 7900XT
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Hi!

 

I try with both URL and when try to login show me the error. 

 

Direct link URL work only to step 4, login (account exist) and fail.

 

Is a error general? only for southamerica? Only for Chile?

 

Thx.

 

pd:

 

error: We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help.

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I think that error is related to duplicate account details on the domain?

Did you create the warranty account with your forum username/password, may be you need to use a different  username/password?

 

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, NM790 2TB, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T..
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If you're trying to use an existing account, did you try the Reset Password link?

Otherwise, create a new account and reenter your information.

Ryzen R7 5700X | B550 Gaming X | 2x16GB G.Skill 3600 | Radeon RX 7900XT
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TrapoSAMA
Adept II

Hi!

 

I try to change password and nothing. I try with new account with another email and same error.

 

I dont have idea why fail. 

 

Exist how to contact AMD for this error?

 

Thx.

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FunkZ
Exemplar

Online Service Request Form

https://www.amd.com/en/forms/contact-us/support.html

Telephone Support

https://www.amd.com/en/corporate/contacts/processor-and-graphics-support.html

Ryzen R7 5700X | B550 Gaming X | 2x16GB G.Skill 3600 | Radeon RX 7900XT

HI!

 

I didn't see that option when i wa check the page. now i have a ticket number and only wait 48 hours max for answer

 

Thx

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