This was an email sent since December. AMD appears to know about this from the below and other URL threads I've listed in the original message, so this is an known issue! AMD needs to step up and fix this! And no, it is not a cooling issue because the fan does not run full speed!! the fan rpm goes lower and lower because the temperature goes lower and lower and remains at 55 celcius and the frequency is totally underclocked. If you have a laptop Ryzen 5 or even a ryzen 3 of the u series, run prime 95 to do a stress test and install hwinfo64 and test it yourself.
Guess what, just before I was going to do a 2nd return of this HP Notebook - 15-db0069wm to Walmart, I checked and there appears to be a new bios since 1/15/2019, but this bios seems to be about adding support for to windows 10s.
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
I didn't hear squat from HP technical support that a new bios is available nor AMD though I'm the guy who reported and complained about this issue. shitty customer support if you ask me! I use to work in customer support myself.
The fan goes full speed when I flash the bios, so why can't HP / AMD have the fan run at full speed if there's a need?? clearly, somebody crippled this system! if HP / AMD is worried about the laptop being noisy, at least give users the option to configure the performance of the laptop, noisy vs. quiet but don't just force users to accept crippled performance.
Tested the laptop after the bios flash and same damn issue. This is the 2nd AMD Ryzen laptop that is going back to Walmart! It has been a complete waste of my time!
Here's the original AMD email and reply thread:
From: <TECH.SUPPORT@amd.com>
Date: Mon, Dec 17, 2018 at 9:16 PM
Subject: RE: Re: Ryzen 5 2500u severe Throttling
To: <....@gmail.com>
Dear guru,
Your service request : SR #{ticketno:[8200847450]} has been reviewed and updated.
Response and Service Request History:
Thank you for the response.
I already reported this issue to the internal team. I also request you to please report this in the AMD report form.
https://www.amdsurveys.com/se/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
In order to update this service request, please respond, leaving the service request reference intact.
Best regards,
Tarun
AMD Global Customer Care
_____________________________________________________________________________________________
This email is a direct result of your contact with AMD Global Customer Care and not part of a campaign. There is no need to unsubscribe to this email as you will only be contacted again if you directly request another service from AMD Global Customer Care.
The contents of this message are provided for informational purposes only. AMD makes no representation or warranties with respect to the accuracy of the contents of the information provided, and reserves the right to change such information at any time, with or without notice.
_____________________________________________________________________________________________
Original Text
From: ........ <...........@gmail.com>
To: TECH.SUPPORT@amd.com
CC:
Sent: 16.12.18 00:42:58
Subject: Re: Ryzen 5 2500u severe Throttling
See attached picture. HP for whatever reason is crippling the Ryzen 5
2500u by providing less wattage than the 15 watts. Underload in Prime95,
the watt usage goes from 11 watts down to 6 watts and remains there. You
can also see temperature as well in the attachment that is well within safe
limits. Is HP being paid off by Intel to throttle the Ryzen chip? =) The
i3-8xxxu kicks Ryzen 5 2500u's behind, also by HP. Can someone explain to
me why when the cpu is underload [i ment underclocked while underload?], wattage usage actually drops from 11
watts down to 6??? this is insane. Can you guys work with HP to get this
resolved with hp model db0069wm before I'm forced to return it? i really
wanted to like it, and I spent a lot of time trouble shooting it, and this
is the end result.
see attached picture.
