PC Processors

[greengnoblin]

I recieved my Ryzen 3600 and upon installing it everything seemed to be working as expected. However I decided the position of the wire was problematic so I decided to take the cooler off to get it in a better position.

When I slightly loosened one of the screws, because of the tension caused by the springs coiled around the screws it immediately popped up, taking the CPU with it. This bent multiple pins and also snapped 1 clean off.

The entire time I was following the instructions, but they are pretty much useless and don't even really show how the cooler is installed. There is no warning about these screws doing this, despite the fact that there are dozens of threads on different forums of people complaining about this exact same issue. I've attached a picture of the instructions for

anyone reading this to decide what they think.

I decided to ring up customer support as I don't think I'm entirely responsible for this, and was told that I was liable for the damages, I asked if there was any way to get it repaired, the customer service rep instructed me that I could 'watch some YouTube videos and fix it yourself' 

I guess take this as a warning about the CPU cooler, cause if you ring up AMD support you're not going to get any help.

[elstaci]

I seriously doubt that AMD Warranty will cover your damaged processor since they indicate that bent or broken CPU Pins are not covered.

If you want you can open a AMD Warranty request and see what they say from here: AMD Warranty Request Form | AMD . Most likely they will say it is "Customer Error".  You can upload any evidence you have such as video or photos explaining what happened when you loosened just one screw from the Wraith CPU Cooler.

You can try and unbend the bent pins and cross your finger that the broken pin is not vital in the operation of the CPU. YouTube gives some excellent tips on how to safely unbend CPU Pins.

Once you have the pins straightened out and you install the CPU back again. See if it boots up with the broken pin missing.

[dacq]

There is a good chance it will work with missing pins. You can use a small screwdriver to put a rice-grain-size blob of thermal paste on the CPU in the middle. Also use it to straighten any bent pins. Renew the paste every 12–18 months.

The Wraith Stealth is a bad cooler anyway. Try the Cooler Master 212 evo or the smaller Be Quiet pure rock slim. Thermal Grizzly Hydronaut is a very good paste.