PC Processors

[onewayswb]

Hello,

I have a older cyberPowerPC with MSI B450m bonanza motherboard that I upgraded around Christmas with Ryzen 9 5900x, replaced old SSD hd with new 1Tb m.2 drive, 32G ram (now have 48Gb) and AMD 580 AT 8Gb graphics card.  Things were working great but then I was working in Adobe Lightroom Classic and suddenly when I went to open raw file the computer turned off and restarted.  Nothing in the event viewer except computer restarted.  I found that the same thing happens to Luminar NEO when I am working with AI masks.  I had also upgraded to Windows 11 recently but as I said everything was working fine.  So here is what I have done:

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Windows 10 re-stalled (updated to latest patches)

Re-installed Adobe Lightroom and Luminar Neo to latest version.

Installed older and current drivers for chipset and GPU.

Re-installed old graphic card (still had issue so put newer card in)

Ran AMD Ryzen Master and tried to do a CPU stress test but as soon as I click the button computer went down and Ryzen Master would not load anymore.

Thinking maybe a power supply issue I replaced the 450w power supply with new 750w power supply.

Backrev'd Lightroom Classic to earlier version (after back off Windows 10 22H2 to 20H2) - At this point Lightroom Classic has been more stable but I have not pushed it too hard.  Luminar NEO is more consistant to get issue.

Also I sent both programs to not use GPU processor.

Monitoring temps on CPU when running the programs and before it shutdown the temps are no higher then 70c.

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I have a new CPU cooler on order that is recommended for the AMD Ryzen 9 (temps when monitoring were fine but figure I try) and ordered a ASUS B550 ROG motherboard.

Is there anything else that someone can think of for me to check to figure out why the computer shuts off and restarts suddenly.

[johnnyenglish]

Those were symptoms of a bad/insufficient PSU and to be fair, 450W was clearly not enough.

750W should be fine.

What I would check next is the memory, although, memory issues will just crash and not reboot.

Since you ordered a new Board, I would wait and see. Be sure the memory is on the QVL support list or it may give you issues while running DOCP/XMP.

BTW: Did you ordered the A, F or E version?
To clarify, the E version is the most powerful of the RoG Strix bunch, sometimes its far superior to other X570 boards.

[onewayswb]

The motherboard I ordered is the ASUS ROG Strix B550-F with wifi II.

I also ran windows MEMTEST on the computer with no issues but do understand those test are not all inclusive.

I will look into the QVL.

[onewayswb]

Well Motherboard has been replaced along with new Nacua CPU fan.  OS is back to windows 11 N2H2.  Lightroom re-installed and appears to be working for now.  Luminar NEO still causes shutdown when I use the Mask AI and click human.  I checked Event Viewer and it appears to be getting Application error for C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe.  Any ideas on this?

[misterj]

onewayswb, what version of W11 are you running? Why are you not running the latest? Please do a Clear CMOS and see if that helps. Please post the Details tab for your Event Viewer Critical error. Look in C:\Windows\Minidump and if not empty, please compress it and post it somewhere I can get to it. Thanks and enjoy, John.

[onewayswb]

I pretty sure I have reset my bios/CMOS already.  But will give a try again tonight when I get home.  I will also check the Minidump for any files.  Here is the detailed view of the application error.

+

System

- Provider       [ Name] Application Error       [ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

EventID 1000

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x8000000000000000

- TimeCreated       [ SystemTime] 2024-03-06T10:53:08.0712474Z

EventRecordID 863

Correlation

- Execution       [ ProcessID] 17756       [ ThreadID] 17760

Channel Application

Computer LAPTOP-VBL02TB0

- Security       [ UserID] S-1-5-21-3591866125-1313417906-1111240491-1001

-

EventData

AppName

AMDRSServ.exe

AppVersion

10.1.1.1936

AppTimeStamp

635821ec

ModuleName

unknown

ModuleVersion

0.0.0.0

ModuleTimeStamp

00000000

ExceptionCode

c0000005

FaultingOffset

0000000000000000

ProcessId

0x47b0

ProcessCreationTime

0x1da6fb4791ab110

AppPath

C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe

ModulePath

unknown

IntegratorReportId

bd10e6c5-9b59-4c5e-aa6f-0a89e6769cda

PackageFullName

PackageRelativeAppId

[misterj]

onewayswb, this contains no BugCheck and I think is not relevant to your crash. Please filter your Event Viewer for Critical errors. What version of Windows are you running? I would suggest you update your video software from here. Enjoy, John.

[onewayswb]

OS is Windows 11 home 22H2

No c:\windows\minidump folder exists

Only thing from the shutdowns is:

System

- Provider       [ Name] Microsoft-Windows-Kernel-Power       [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 9

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated       [ SystemTime] 2024-03-06T10:52:11.9562111Z

EventRecordID 1035

Correlation

- Execution       [ ProcessID] 4       [ ThreadID] 8

Channel System

Computer LAPTOP-VBL02TB0

- Security       [ UserID] S-1-5-18

-

EventData

BugcheckCode

0

BugcheckParameter1

0x0

BugcheckParameter2

0x0

BugcheckParameter3

0x0

BugcheckParameter4

0x0

SleepInProgress

0

PowerButtonTimestamp

0

BootAppStatus

0

Checkpoint

16

ConnectedStandbyInProgress

false

SystemSleepTransitionsToOn

1

CsEntryScenarioInstanceId

2

BugcheckInfoFromEFI

false

CheckpointStatus

0

CsEntryScenarioInstanceIdV2

2

LongPowerButtonPressDetected

false

LidReliability

false

InputSuppressionState

0

PowerButtonSuppressionState

0

LidState

3

[onewayswb]

Ok uninstalled drivers and re-installed from link you gave me and still shuts down and restarts.  

[misterj]

onewayswb, I am out of ideas. You can consider RMAing the processor or the MB. RMA for processor is here. Good luck. John.

[onewayswb]

Hey I am going to put my old AMD processor as a test but been working on issue. I noticed that just before the computer shuts down the DRAM led on the motherboard goes amber/orange the CPU led goes red then the computer turns off.  Would this be a clue as to what is going on?