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PC Processors

AlencarFerreira01
Journeyman III
‎04-15-2024 07:11 PM

Black screen when installing video drivers

Goodnight!!!

I've already sent a message to support to exchange the product, but I was unsuccessful, so I'm looking for help here on the forum.


I have an Asum Prome A520M-E Motherboard and the AMD 5600G Processor. the processor was ok, but I had to format the machine and of course install the Chipset and video drivers, when I install the Chipset drivers everything was ok, but when I install the integrated video drivers the screen goes black, then I can only access the machine by safe mode, after uninstalling it I can enter the machine in normal mode.

 

Need help.
Thank you in advance to anyone who can help.
Goodnight!!!

 

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3 Replies
cpurpe91
Volunteer Moderator
Volunteer Moderator
‎04-15-2024 08:59 PM

Did you install the drivers from the AMD site, or did you install them from the motherboard site?

Ryzen 7 7800X3D, ASUS ROG STRIX X670E-F GAMING WIF, G.SKILL TRIDENT Z NEO 2x16GB DDR5 DRAM 6000MT/s CL30, AMD Radeon RX 7900 XTX, LIAN LI EDGE 1300, Corsair MP600 PRO NH 4TB
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AlencarFerreira01
In response to cpurpe91
Journeyman III
‎04-16-2024 07:03 AM

I installed both the card and the AMD website, both give the same black screen

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cpurpe91
Volunteer Moderator
In response to AlencarFerreira01
Volunteer Moderator
‎04-16-2024 04:04 PM

Is there any way you can test the APU in another system?

Ryzen 7 7800X3D, ASUS ROG STRIX X670E-F GAMING WIF, G.SKILL TRIDENT Z NEO 2x16GB DDR5 DRAM 6000MT/s CL30, AMD Radeon RX 7900 XTX, LIAN LI EDGE 1300, Corsair MP600 PRO NH 4TB
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