With the description you provided, it can be challenging to pinpoint the exact cause without further information, but there are a few potential explanations for this issue. Here are some steps you can take to troubleshoot and resolve the problem:
Check for physical RAM issues: Make sure the RAM modules are properly seated in their slots. Try removing and reinserting them to ensure a secure connection.
Test the RAM: Use a reliable RAM testing tool, such as MemTest86, to check for any potential issues with the RAM modules. This will help identify if there are any faulty or malfunctioning RAM modules.
Update BIOS and drivers: Visit the Lenovo support website and ensure that you have the latest BIOS version and drivers installed for your laptop. Outdated firmware and drivers can sometimes cause compatibility issues that affect the RAM functionality.
Perform a clean boot: Disable unnecessary startup programs and services to see if any conflicting software is causing the RAM issue. You can do this by performing a clean boot in Windows, which allows you to start with minimal programs running.
Check for malware: Run a thorough scan using reliable antivirus software to ensure your system is free from any malware or viruses that might be affecting the RAM performance.
If you have tried these steps and the issue persists, it may be necessary to contact Lenovo customer support for further assistance. They will be able to provide specialized guidance and potentially arrange for repairs or replacement if there is a hardware issue with your laptop's RAM.
Please note that these are general troubleshooting steps, and it's always advisable to consult with a professional or the laptop manufacturer's support for a more accurate diagnosis and resolution.
PC Hardware Specialist
