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PC Processors

garryao1208
Journeyman III

7840H laptop freezes/crashes when reopen from sleep mode

Hello everyone,

I am using a ThinkBook 16 G5+ APH laptop (7840H + RTX4050) with Windows 11, and I've been experiencing an issue.

Sometimes, when I close the laptop lid to put it to sleep mode, it freezes/crashes when I try to reopen it. I can see the screen and the contents, but all the applications freeze and all inputs are invalid. I have to shut down the laptop to fix it.

I wonder if this problem is caused by 7840H/780M or Windows 11?

 

Thanks guys.

1 Reply
misterj
Big Boss

garryao1208, probably not. Please post entries in your Event Viewer, Basic tab for a couple of incidents. Thanks and enjoy, John..

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