PC Processors

[TrapoSAMA]

hi!

Exist a problem when try to login for request RMA?

when try to login with different browser and using private mode always have this error.

We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help.

Thx

[FunkZ]

Use https://www.amd.com/en/support/warranty.html 

If your Ryzen 5900X is PIB here's a pre-warranty check https://www.amd.com/en/resources/support-articles/warranty/PIB.html

And direct link to warranty portal https://www.amd.com/en/support/kb/warranty-information/rma-form

If you don't already have an AMD account you must create one to submit an RMA.

[TrapoSAMA]

Hi!

I try with both URL and when try to login show me the error. 

Direct link URL work only to step 4, login (account exist) and fail.

Is a error general? only for southamerica? Only for Chile?

Thx.

pd:

error: We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help.

[goodplay]

I think that error is related to duplicate account details on the domain?

Did you create the warranty account with your forum username/password, may be you need to use a different  username/password?

[FunkZ]

If you're trying to use an existing account, did you try the Reset Password link?

Otherwise, create a new account and reenter your information.

[TrapoSAMA]

Hi!

I try to change password and nothing. I try with new account with another email and same error.

I dont have idea why fail. 

Exist how to contact AMD for this error?

Thx.

[FunkZ · Accepted solution]

Online Service Request Form

https://www.amd.com/en/forms/contact-us/support.html

Telephone Support

https://www.amd.com/en/corporate/contacts/processor-and-graphics-support.html

[TrapoSAMA]

HI!

I didn't see that option when i wa check the page. now i have a ticket number and only wait 48 hours max for answer

Thx