Hello All, I am posting here before submitting to a warranty return.
MB:Asus crosshair hero VII Bios 5003
I am not 100% sure the cause but this is a new issue after it running fine for 3 months. Recently the last 3 weeks it has been randomly restarting. No blue screen that i can see even after turning off auto restart on bsod.
Running windows 10 x64 home
I recently purchased new ram to see if it would solve the issue and it did not help.
Will post some the the WHEA-Logger errors towards the end.
Things I have tried so far each below done separately between tests:
1. updated bios to 5003
2. uninstalled and reinstalled newest amd drivers
3. set power profile settings to 20% min 100% max on balanced profile
4. loaded bios defaults
5. reseatted ram and CPU - reapplied thermal paste
6. got new ram diff vendor
7. removed failing ssd (started having a ton of bad sectors found it during this troubleshooting session for restarts)
8. This one actually fixes the issue but is not an acceptable solution - Disabled core performance boost in bios it locks it to 3.4Ghz
not a setting change but also installed monitoring tools to help better find system status when this happens. CPU temps range from 50-65 under normal load. 90c under stress testing with prime95. seems high with a aio 240mm radiator but down clocks just fine when it hits that mark. system doesn't seem to crash when i run the stress tests for short periods of time 15-30min.
looking at the system event log, the last 2 restarts didn't show the "Error Type: Cache Hierarchy Error" like it normally does, but the 2 before that did. will post those below. No other errors seem to be very helpful. Let me know if there are any tests or other things i can test to get this working as normal or if i should just warranty return it?
Source = WHEA-Logger
EventID= 18
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 10
The details view of this entry contains further information.
after new ram 4/11/2023 and setting cpu config back to auto
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 10
The details view of this entry contains further information.
reset while away from keyboard 04/12/2023
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 10
The details view of this entry contains further information.
