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PC Graphics

memin1857
Journeyman III
‎03-06-2018 06:31 AM

W6150M seen as R9 M385

When I download Radeon Pro Software Enterprise HP Mobile for HP Zbook 17 G3 (FirePro W6150M) the GPU is identified as Radeon R9 M385. Is there a way to fix this?

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1 Solution
fsadough
Moderator
In response to memin1857
Moderator
‎03-07-2018 07:43 AM

I checked the 17.Q3 driver and it does not contain any consumer board driver (Radeon R9 M385).

AMD FirePro W6150M1002664680103C80D6

You might have tried the option AUTODECT DRIVER and the consumer driver got installed first and then you tried to install 17.Q3 on top of it. Or you did not do clean uninstall.

Try to do a clean uninstall using DDU​

View solution in original post

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10 Replies
fsadough
Moderator
Moderator
‎03-06-2018 07:15 AM

What is your OS and where did you download the driver from?

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memin1857
In response to fsadough
Journeyman III
‎03-06-2018 08:16 AM

OS is Windows 10 1709. I downloaded the driver from support.amd.com by selecting notebook drivers hp zbook 17 g3 firepro w6150m. (The drivers at hp website is old)

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fsadough
Moderator
In response to memin1857
Moderator
‎03-06-2018 08:23 AM

I don't follow. Which drivers are you looking at? Drivers on AMD site are from 2015 and HP from 2017

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memin1857
In response to fsadough
Journeyman III
‎03-06-2018 08:26 AM

No, drivers on AMD site are from 7/27/2017 (version 17.Q3 23.20.15025.1004)

https://support.amd.com/en-us/download/workstation/mobile/previous/detail?oem=HP&os=Windows%2010%20-...

From support.amd.com click find your driver, select notebook graphics, select mobility firepro series, select hp zbook 17 g3 (firepro W6150M), select Windows 10 64 bit and you get the above page. The driver works properly, it is just the FirePro W6150M is identified as Radeon R9 M385.

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fsadough
Moderator
In response to memin1857
Moderator
‎03-06-2018 09:32 AM

You are right. I was looking at HP Zbook 17. I will check

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fsadough
Moderator
In response to memin1857
Moderator
‎03-06-2018 09:37 AM

Can you provide me with the DEV ID of the GPU? You can get that from device manager.

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memin1857
In response to fsadough
Journeyman III
‎03-06-2018 09:42 AM

VEN 1002 DEV 6646 SUBSYS 80D6103C

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fsadough
Moderator
In response to memin1857
Moderator
‎03-07-2018 03:35 AM

Please stand by, it is being investigated

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fsadough
Moderator
In response to memin1857
Moderator
‎03-07-2018 07:43 AM

I checked the 17.Q3 driver and it does not contain any consumer board driver (Radeon R9 M385).

AMD FirePro W6150M1002664680103C80D6

You might have tried the option AUTODECT DRIVER and the consumer driver got installed first and then you tried to install 17.Q3 on top of it. Or you did not do clean uninstall.

Try to do a clean uninstall using DDU​

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memin1857
In response to fsadough
Journeyman III
‎03-07-2018 11:01 AM

I uninstalled drivers with DDU and reinstalled the AMD driver. It is now correctly identified as Firepro W6150M. It is dated older than the Radeon driver but that is always the case with firepro drivers and it is ok. I guess Firepro W6150M and Radeon R9 M385 are based on the same GPU. BTW this also happened with the zbook 14 G2. (likely other zbooks with firepro too) Somehow when installing AMD sourced firepro driver, windows loads radeon driver from windows update since it is dated newer and gpus are physically similar. Thanks.

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