I can't tell you what to do nor can I tell you any of these companies policies. I like Saphire products. I had to deal with them many years ago for support and to this day are the worst support department I have ever dealt with.
As they say it never hurts to ask. By all means contact their support department with your issues and or try to get a customer service contact if that does not help you out and voice your thoughts to them.
With your local vendor, people forget that even better business bureau complaints can be made and those usually get some quick attention. I would guess things like this exist in markets outside the USA.
If you end up stuck you always should vote with your wallet the next time. If you do wish to give the same company another shot then do your homework and watch forums and reviews to get a feel how that new product is doing. This is why early adopting is painful. I also personally will never keep a product that isn't working right now in hopes of a driver someday. If it isn't fixed before the return period ends, it is going back.
