PC Graphics

[felix2k]

Hey I'm using rx570 4gb and for 2 months this happening to me https://prnt.sc/wac29m how can i fix this? I don't understand why this happening to me. Can anyone can help me?

[benman2785]

Tach Felix,

well i think you have a faulty driver install - or your HardwareVideoDecoder in your has broken

1. update Win10 to 20H2
2. disable Win10 auto-driver-install
3. run DDU in safe-mode to clean old driver
4. install latest AMD driver from website (dont use auto-detect-tool)
5. test again

[felix2k]

I did it but nothing change still same. I have warranty card do you think I should send my video card to the service?

[ScotchFury]

Try eeset factory defaults and reset the shader cache under graphics, advanced.

Have you tried a complete driver uninstall with the AMD removal tool and then installing again?

https://www.amd.com/en/support/kb/faq/gpu-601 

Also check all power connectors and reseat the Video card. 

[felix2k]

I did it and fix it for a while so when i open radeon software it happened again. When i delete driver i fix it but i resetup driver it happen again.

[ScotchFury]

Did you run the AMD GPU removal tool first to make sure it was completely uninstalled first..?

https://www.amd.com/en/support/kb/faq/gpu-601 

[felix2k]

yes i did