PC Graphics

[Wydrfell]

Hello All!

I have a SAPPHIRE NITRO+ AMD Radeon™ RX 7900 XTX Vapor-X and the graphics card runs completely fine during stress testing and playing games. The only issue that seems to happen is that while I am idling my PC while youtube is open (and is the active tab, video playing or home screen), the PC freezes with the main monitor going completely black except for the mouse cursor, but no changes to the secondary monitor. The PC itself is not responsive so while I can see the mouse cursor on the black screen moving the mouse or pressing any keys doesn't illicit any response from the PC (see attached photo).

Leaving the PC on for a while does nothing and pressing the power button immediately shuts down the PC (i.e. there is no delay for the actual windows shut down process it just immediate powers down). This seems to happen randomly; sometimes its when I leave my PC idle with a youtube tab active, sometimes it doesn't happen at all, sometimes it happens several times in a row in quick succession after each start up. I'm not 100% sure if youtube is the cause, as the times where it happens shortly after start up; in those cases youtube wasn't open. Never had any issues with the Rx 5700 XT. There is No BSOD and event Viewer only shows code 41 Kernel Power with all code having a 0 value ( see attached Image)

 

Things I've tried:

Disabled hardware acceleration on browser ( I use the Brave browser, Chromium based I believe ).

Disabled EnableUlps in the registry edit, I even made a .reg file and scheduled it to run at every PC start up to set EnableUlps to 0 as one time i noticed that somehow the value was changed back to 1.

Drivers were uninstalled and reinstalled multiple times using the newest version of DDU with Windows in Safe Mode.

Disabled Multi-Plane Overlay (MPO) inside Windows Registry.

Settings:

I've tried with all extra Radeon Features turned off except SAM, i.e. not enhanced sync, no variable refresh, no image sharpening or Anti Lag.

Both screens are high refresh rate screens main monitor is 200Hz, secondary is 155Hz, both are connected via DP

PC Specs:

Asus Prime X470 - Pro BIOS Ver. 5861

AMD Ryzen 3800x PBO enabled

4x8GB (32GB) 3200MHz CL16 GSKILL Trident Z 

SAPPHIRE NITRO+ AMD Radeon™ RX 7900 XTX Vapor-X Driver Version 23.3.1 (tried the driver version before this 23.2.something but switched to 23.3.1 since the fixed issues part in the patch notes seems to indicate that they fixed my issue, but no dice!)

PSU Corsair RM850x 850W 80plus Gold

Main Monitor:

MSI MAG301RF 2560 x 1080 200Hz

Secondary Monitor:

Dell S2719DGF 2560 x 1440 155Hz in portrait mode

I plan on upgrading to a ASUS Strix X670E - A with a Corsair Hx1000 PSU and 32GB (16x2) 6000Mhz CL30 Gskill RAM, whenever the 7950X3D comes back in stock, but won't know if that solves anything until the actual CPU is restocked and shipped. Ideal case is that my upgrades somehow allow the 7900 XTX to run flawlessly and I don't have to worry about it anymore, but just in case it doesn't...

If there's any relevant information you need please feel free to ask.

Any suggestions are appreciated! Sorry for the wall of text, thanks in advance!

[Chrysophade]

I have the same issue and if it happens when im in vr (index) when i relaunch steam vr it has no audio to headset at all.

[sidy]

Hi, did you identify the problem? I have a PC that shuts down by itself (in game) and doesn't reboot, I also have the 7900xtx

[Koyote7667]

Me too. Since launch, dual g7 240hz monitors, and this hasn't happened to me. I do have some issues (high idle power) and other, but not this. 

[Wydrfell]

Unfortunately, for me the issue is with idle behaviour it runs games and stress tests no problem and I've not crashed once while playing games. I know I read somewhere that people pointed to DP cables as a potential issue and that switching to HDMI solved issue for them with regards to kernel power error. Sorry I couldn't be more help, perhaps try the fixes I've tried that I listed in my post, plus try using HDMI instead of DP if you're using DP. Hope that helps!

EDIT: after rereading your comment it might be that you're power supply can't handle the high transient spikes that can occur with this card, and that may be causing your PSU to trip its over current protection which will shut off your PC to protect itself and not turn back on. Just a thought.

[sidy]

Hi, I think I found the problem, I haven't had a problem for a week now,

I added an extra pcie cable. I have 2 cables to power the 7900xtx

I had seen somewhere that 1 cable could power 288w while the card consumes more than that 

During the big consumption peaks, it was supposed to go to safety 

I have a 850w power supply

[Koyote7667]

Sounds like the ole "dual monitor" set up struggle. Un plug one and see what happens for fun. 

[Wydrfell]

Thank you for the suggestion! I'm going to try to set one of the monitors to 60hz and switch the other monitor to HDMI instead of DP first and see how that works, then try both monitors at 60Hz before trying just one monitor. Unfortunately, the error isn't consistently reproducible, I've actually gone three days without an issue before the issue randomly decided to reoccur . So it may be about a week before I see if any of this helps. And by then my 7950X3D may already be shipped and I might not have the issue anymore. Good for me, but bad for anyone else that might have a similar issue, trying to find a solution. 

Thanks again!

[Qoojo]

I think that dell monitor has issues with 7900 GPUs right now. Make sure freesync is not enabled for that monitor.

I would try one or all of the following to see if problem persists

• Disabling freeesync for dell monitor
• Disabling freesync for both monitors
• Set refresh rate to be even multiple or same refresh

[Mike91]

I have the same problem with my Sapphire Nitro+ RX 7900 XTX Vapor-X. The PC freeze, then the screen become black and only the cursor is still visible and frozen.

Im my case, everything works fine only on the next boot after I reset the PC from button. If I restart my PC with Windows restart, it will freeze again on the next boot.

I disabled FreeSync in AMD Adrenalin Edition but the problem did not disappeared. I will try to disable FreeSync on my monitor G27q-30, to see what happens.

Here is my topic about this:

https://community.amd.com/t5/graphics-cards/rx-7900-xtx-error-code-43-freeze-my-pc-and-blue-screen/m...