1. Please list your current hardware:
Processor (CPU): AMD AM4 Ryzen 5 3600X Memory
(RAM): 1x Timetec 16GB DDR4 3200MHz CL16, 1x ADATA Premier 16GB DDR4-3200 DIMM CL22 Single Motherboard: A320M-A Pro Max
Power Supply: 1000W Gigabyte UD1000GM
Case: Aerocool Cylon RGB Front
Graphics Card: AMD Radeon RX 6700 XT
HDD / SSD: Windows Apacer AS340 240GB, Kingston SNV2S2000G, Toshiba HDWD110
CPU Cooler: Alpenföhn CPK SuperSilent SI3 130W
AOC Q27G2WG4 Monitor
Operating System: Windows 11 Pro
- Describe your problem. The more accurately and thoroughly you describe your problem, the better assistance you can receive (additional images might be helpful):
Hello, everyone. I have a problem where my computer crashes while playing some games. I'm a passionate gamer and I bought the computer from eBay Kleinanzeigen about 2-3 years ago. It has had this issue from the beginning. It works flawlessly with some games, with multi-hour gaming sessions (no problems so far with: CSS, CS2, Dota 2, Slay the Spire, Battlefield 2042, Zombie Survivors, Team Fortress 2, Darkest Dungeon, Civ 6, AOE4, Gray Matter, Elden Ring), and I've never had an issue. However, with other games (resulting in crashes: DayZ (!), RDR2 (!), Resident Evil 4 Remake (!), Trackmania 2020 in about 10% of game instances, Hell Let Loose, FIFA 23).
Regarding the problem: It's specifically the graphics card that regularly crashes and shuts down. The screen goes black, and I can only restart the computer using the reset button. In many crashes, I have to re-enable the graphics card in Device Manager after the restart. This always happens while playing DayZ after 30-120 minutes of gameplay and less frequently but still often, roughly every 2nd time with the other games mentioned above.
- What steps have you already taken/tried to solve the problem, and what has it accomplished?
When I bought the computer, it had a 650W power supply installed. I speculated that it might be too small for the RX 6700, so I replaced it with a 1000W power supply. That didn't help, but now I have a fancy power supply.
I've looked into forums where it's often mentioned that a PCIe connector to the GPU can cause issues. So, I now have two PCIe ports with separate cables leading to the GPU. This didn't change anything.
I've used AMD Adrenalin Performance Monitoring to try to pinpoint the problem. The issue persists whether I enable overclocking/undervolting (2500-2600MHz and 1150mW) or turn it off (the default profile in the software). The performance monitoring shows what I believe are normal temperatures (~80°C) for both the GPU and CPU. With the default profile, the GPU runs at what seems normal ~2400MHz during gameplay. It looks normal to me.
I read in a forum that using MSI Afterburner and AMD Adrenalin simultaneously can cause problems because both programs change the GPU clock speed. I had both programs installed at the time and have since uninstalled MSI Afterburner. As far as I know, I don't have any other programs that influence the clock speed. This did not solve the problem.
Interestingly, in the Windows Event Viewer, the GPU crashes are not listed under the AMD Radeon RX 6700 XT section. They are only mentioned in the "System" section, stating: "The system was restarted without being properly shut down. This error can occur if the system became unresponsive or crashed, or if the power supply was unexpectedly interrupted." This likely happens because I press the reset button.
In the Reliability Monitor, the crash events appear as "Hardware Errors":
Description
Windows is not fully functional due to a hardware problem.
Problem Signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffb989177d2010
Parameter 2: fffff80099e5b210
Parameter 3: 0
Parameter 4: 3a20
Operating System Version: 10_0_22631
Service Pack: 0_0
Product: 256_1
Operating System Version: 10.0.22631.2.0.0.256.48
Locale ID: 1031
After that, there is an event indicating "Windows was not shut down properly."
I have checked that both Windows and GPU drivers are up to date.
I am at a loss. In other forums, I read that the graphics card might be simply "fried." That is, of course, an unsatisfactory answer to the problem. Currently, I am considering whether it might not be the graphics card but the two different RAM sticks causing the problem. Could they cause problems under heavy load? I don't know why the graphics card would shut down in that case - it's purely speculative. Can someone help me? Thank you very much, and greetings to all helpers, TW."
I hope this translation helps, and if you have any more questions or need further assistance, feel free to ask!
