PC Graphics

[kub1991]

model No: RX-580P8DFD6
Shipments Date: 4/30/2018
serial (barcode): T3Y116440
Personal Activation code: GGKAA-FA24E
Customer: AMAZ2

CPU Type
Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz

asus vg48qe (im running it on 120hz)

msi z390-a pro

SMBIOS Version 2.8

Edition: windows 10 home, Version: 1809, installed on: 2019-04-11, Os build: 17763.437

(XFX RX-580P8DFD6 Radeon RX 580 GTS XXX Edition 1386MHz OC+, 8GB GDDR5, VR Ready, Dual BIOS, 3xDP HDMI DVI, AMD Graphics Card)

sometimes the games are crashing , sometimes its my pc, i asked around me (competent ) and there is a couple theory<s , i seems my gpu is overheating, or it might be a manufacturing defect or defect, 1st time it happened was 17 april 2019 with battlefield5 : at first, pictures on screen is getting laggy, then the sound also get laggy, then everything freeze (crash), then sound stop working, then discord stop working.

after this there is 2 possibility : -first case : the game will close and put me back on my window desktop an then the sound from discord will re activate itself. following with an error window pop up from amd or from crash dump sending utility.
-second case : the freeze is taking more time in this case, then the pc restart itself following a very weird windows error (background color filled in blue)

all those problem is getting worst and happening more often. this is unnacceptable, i bought this gpu February 14, 2019. i regret it, i should have listened to my specialist and buy a nvidia 1060. i hope you can help me

by the way sorry for my poor english, my first language is french

[kelurd]

i literally have the same issue with my amd rx 570 i bought in january 2019, issue first started a month ago as well, same symptoms. ive managed to semi fix it by underclocking it abit by 100 mghz and it works fine for a day before ingame my screen just loses connection with the gpu and you can hear the fans on the gpu turn off at that exact same moment. gpu temps are fine sitting at around 40-60 degrees.

[musafirlalu]

https://www.reddit.com/r/Amd/comments/9bmlby/black_screen_issues_and_freezing_just_learning/e5i3rex?... 

I followed this one too and it works!

[hardcoregames_]

how much RAM do you have, for 4GB cards you should have at last 8GB and for 8GB cards at least 16GB

I use 24GB as I have a pair of 4GB and a pair of 8GB sticks 

[kelurd]

i use 16gb of ram, ive done ram tests with memtest, furmark tests and benchmarks.

everything seems normal.

i got a new psu today, installed it and it works better but still has issues. the screen goes black out of nowwhere and loses connection to the gpu without the lag op described which was what i had aswell.

i tested it with both psu's

old psu with gpu on 1256mghz clock which is stock clock and it lagged and froze like op said

new psu with 1256mghz clock which is stock clock and it screen just goes black and doesnt come back and requires a hard reset., which was the symptoms of the old psu whilst i had my gpu on 1100mghz, screen would just turn black randomly requiring a hard reset

[hardcoregames_]

kelurd wrote:

i use 16gb of ram, ive done ram tests with memtest, furmark tests and benchmarks.

everything seems normal.

i got a new psu today, installed it and it works better but still has issues. the screen goes black out of nowwhere and loses connection to the gpu without the lag op described which was what i had aswell.

i tested it with both psu's

old psu with gpu on 1256mghz clock which is stock clock and it lagged and froze like op said

new psu with 1256mghz clock which is stock clock and it screen just goes black and doesnt come back and requires a hard reset., which was the symptoms of the old psu whilst i had my gpu on 1100mghz, screen would just turn black randomly requiring a hard reset

back off on the overclocking, that is why you are having problems

[kelurd]

the thing is its stock clock, its made to run at that speed

[hardcoregames_]

what are your power supplies rated at or make/model

[kelurd]

both at 80 bronze, and i literally just bought a new psu and tested it and it still happens so it cant be the psu

[hardcoregames_]

how many watts

[kelurd]

old one was 600 watts new one is 750 watts

[hardcoregames_]

750W should be plenty

have you updated the BIOS for your motherboard?

[kub1991]

i use 16 gb of ram and my psu is 650w

[obts]

I have the same problem too. My Solution

Its temperature problem.

Dont use Auto Fan Speed - The Fan dont start as it should.

Use Custom Fan Speed. 

I start the fan at 18%.

Tested up to GPU clock 1460Mhz

System :

Ryzen 5 2600

MSI B450 , 16GB Dual Channel

Sapphire Nitro RX 580 8GB

Dual monitor.

Window 10 Home 64 bit

Store MI

PSU : 600W 

[kelurd]

no i have no updated my bios. but i updated it in january to be able to use my amd ryzen 2600 cause it wasnt a b450 motherboard

[hardcoregames_]

kelurd wrote:

no i have no updated my bios. but i updated it in january to be able to use my amd ryzen 2600 cause it wasnt a b450 motherboard

I have the older B350 and I have updated the BIOS several times.

I expect more updates for the new processors but the existing BIOS seems to be problem free