Maybe if you have the latest BIOS Update it might work better with the latest Mobile AMD Driver: HP Notebook - 15-g238nf (ENERGY STAR) - Driver Downloads | HP® Customer Support (Doesn't mention about making the Laptop more compatible with Windows 10 but it might help).
HP Notebook System BIOS Update (AMD Processors) | F.48 Rev.A | 10.2 MB | Apr 20, 2018 | |
Associated files
Previous versions
Do you have the latest Windows 10 version installed with all Windows Updates. Windows needs to be completely updated via Windows Update.
Also it is possible that the latest AMD Mobile generic drivers are not compatible completely with your laptop hardware. Your laptop is about four year old when Windows 10 first came out in 2015. HP Support hasn't updated the laptop's drivers in at least 3 years.
When you uninstall and install the AMD drivers follow this basic procedure to make sure there are no conflicts with the previous AMD driver:
install AMD driver:
1) Download the correct AMD Full Set of drivers from AMD Support. Make sure your Windows is fully updated via Windows Update. Windows Must be fully updated because the latest AMD Drivers requires all the latest "Optional" and "Recommended" updates to be installed.
2) Use Windows Uninstall to uninstall current AMD driver and software and disconnect the internet from your computer. Then use DDU (Display Driver Uninstaller) Display Driver Uninstaller (DDU) from Wagnardsoft Forum in Safe Mode. This will eliminate all traces of the AMD driver and software from your computer.
Delete C: \ AMD folder from the Root Directory. Reboot
3) Go to Device Manager and click "Display Adapter" and make sure you are on the MS Basic Display Adapter. If not, uninstall the AMD driver using Properties.
4) Try reinstalling the AMD FULL SET OF DRIVERS that you have downloaded manually. Make sure you disable the Internet to prevent Windows from installing a newer version. So configure windows to prevent it from updating drivers via windows update. So it has been mentioned to disable any anti-virus programs before installing AMD Drivers.
5) If the new AMD drivers installs and works correctly, delete again the C: \ AMD folder from the root directory. To save space on the HDD.
6) Enable both the Internet and Anti-Virus program (if applicable).
7) Go back to Device Manager and check your GPU card driver is working and identified correctly.
