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PC Graphics

arthurxvi
Adept I
‎07-09-2019 04:18 PM

Asus Aura dont detect graphic card after radeon update 19.7.1,

So i updated Radeon software to 19.7.1 today just to find out Asus Aura dont detect my RX580 8G STRIX anymore, it was working fine before i update (19.5.3). asus aura only give me the non-aura message whenever i try open it.

12 Replies
goodplay
MVP
‎07-09-2019 10:11 PM

Also suggest you contact Asus support, they may need to update their software to be compatible with the new driver ?

My PC- Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, NM790 2TB, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T.
synoxia
Adept I
‎07-10-2019 11:30 AM

Same issue with a RX Vega 64. I dont think asus is updating their software for a discontinued card... amd should fix this

arthurxvi
Adept I
‎07-12-2019 08:48 PM

Well, i decided to go back to 19.5.2 and got the Aura Lighting control worked again. and will definitely not update until amd fix this problem, since Asus replies was so hollow and kind of lacking, i will stay at 19.5.2 for now.

keka94
Adept I
‎07-12-2019 10:52 PM

I have the same problem, window pops up when trying to launch AURA program and says "Non-AURA"

testsieger73
Adept I
‎07-20-2019 02:21 AM

I have the same problem with an ROG Strix Vega and rolled back to 19.6.3 which works fine. AMD should look into this and not ASUS because apparently it is a Radeon software update that causes ASUS software to be unable to detect an ASUS card.

testsieger73
In response to testsieger73
Adept I
‎07-26-2019 08:44 AM

ASUS just released AURA Sync version 1.07.71, AMD just released Radeon software 19.7.3.

No fix whatsoever, card is still not being detected.

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arthurxvi
In response to testsieger73
Adept I
‎07-26-2019 09:44 AM

Just use last version that worked for you mate, your best bet that is.

0 Likes
vitalliy1
Journeyman III
‎07-26-2019 07:42 AM

good afternoon! I have the same problem ! graphics card Asus radeon rx vega 56 strix

0 Likes
arthurxvi
In response to vitalliy1
Adept I
‎07-26-2019 09:47 AM

Stick with last version that working for you, dont update unless you can live on without Aura.

0 Likes
fatalryzen
Adept I
‎08-07-2019 05:06 PM

Tested out these driver versions. All clean installs.

I have Windows 10 1903 Build 18362.267 updated as of this writing 8/7/2019. Installed newest version to older versions one at a time.
Aura Sync Lighting_Control_1.07.71 (latest)

Aura Sync components:
keyboard - rog claymore
mouse - rog pugio
ram - 16gb Trident Z Royal
gpu - Strix Vega 64
cooler - wraith prism
motherboard - strix B450F gaming
fans - coolermasterfan
lightstrips - 2x deepcool 350


NOT WORKING - win10-64bit-Radeon-Software-Adrenalin-2019-Edition-19.7.5-July31 (latest)
NOT WORKING - win10-64bit-Radeon-Software-Adrenalin-2019-Edition-19.7.3-July25
NOT WORKING - win10-64bit-radeon-software-adrenalin-2019-edition-19.7.2-july16
NOT WORKING - win10-64bit-radeon-software-adrenalin-2019-edition-19.7.1-july7

WORKING - win10-64bit-radeon-software-adrenalin-2019-edition-19.6.3-june27

I won't be updating my driver until this is fixed.

0 Likes
fatalryzen
Adept I
‎08-12-2019 06:08 PM

Confirmed working!

win10-64bit-radeon-software-adrenalin-2019-edition-19.8.1-aug12

geohun
In response to fatalryzen
Journeyman III
‎08-14-2019 10:13 AM

yes, indeed. we happy.

Your service request : SR #{ticketno:[8200885557]} has been reviewed and updated. ;-)

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