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PC Graphics

Jerstah
Adept I
‎06-21-2023 02:48 PM

6950 XT System Freezing Randomly or When Alt Tabbing

Hey, so I just built this system a few months or so back.  Its a Ryzen 5 5600, 6950xt GPU, 32g RAM, 1000 Watt PSU, and a 4th gen NVME SSD. 

My issues started around the time D4 launched their server stress test.  At first I thought it was D4, but that is not the case.  There are two types of freezing I am experiencing.

A freeze where I can ALT + TAB out and in to correct it. (Soft Freeze?)

A freeze where I have to physically turn the system off. (Hard Freeze?)

In D4, it will hard and soft freeze.  All other games it will soft freeze.  I have no idea why this is happening.

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1 Solution
Jerstah
Adept I
‎06-23-2023 03:04 PM

I think I have it figured out.  It turns out the audio from either AMD or Realtek is causing this issue.  I have three sound devices disabled.  AMD High definition audio device, AMD Streaming audio device, and Realtek(R) Audio.  I will be using my headset for audio until I can narrow it down to what device(s) are the culprit. 

View solution in original post

4 Replies
Jerstah
Adept I
‎06-21-2023 03:32 PM

Less than an hour later, another hard freeze.  If I cant get this issue resolved what can I do?  

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LinwoodOwens
Journeyman III
‎06-22-2023 07:25 AM

It's unfortunate to hear about the freezing issues you're facing. Have you checked for driver updates and monitored system temperatures during gameplay?

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Jerstah
In response to LinwoodOwens
Adept I
‎06-22-2023 10:17 AM

Yes, Drivers are up to date for everything. As well as win 11.  Temps are hottest for the GPU at 65-70 under its highest load of Diablo 4.  One interesting thing to note is that it does a soft freeze when the GPU fans arent even spinning (I assume that means the GPU is barely being used)

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Jerstah
Adept I
‎06-23-2023 03:04 PM

I think I have it figured out.  It turns out the audio from either AMD or Realtek is causing this issue.  I have three sound devices disabled.  AMD High definition audio device, AMD Streaming audio device, and Realtek(R) Audio.  I will be using my headset for audio until I can narrow it down to what device(s) are the culprit.