PC Drivers & Software

[flatcat]

I updated Windows 11 from 23H2 to 24H2.
When I wakeup from sleep, nothing is output to the monitor.
Windows is wakeup.
When I press Win+CTRL+Shift+b to tell the GPU to reset, a beep sounds to indicate that the command was accepted.
However, the screen remains blackout.
I have no choice but to force the power off.
I have tried wakeup from sleep three times, and the same symptom occurs each time.
I am using Adrenalin Edition version 24.9.1.
I have not tried other versions yet.

Environment

OS : Windows11 24H2

CPU : Core i9-9900KF

GPU : SAPPHIRE NITRO+ RADEON RX 6900 XT

monitor 1 : iiyama GB2760QSU-B1C

monitor 2 : JAPANNEXT JN-V3150WQHDR165

[alfredo594]

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@flatcat wrote:

I updated Windows 11 from 23H2 to 24H2.
When I wakeup from sleep, nothing is output to the monitor.
Windows is wakeup.
When I press Win+CTRL+Shift+b to tell the GPU to reset, a beep sounds to indicate that the command was accepted.
However, the screen remains blackout.
I have no choice but to force the power off.
I have tried wakeup from sleep three times, and the same symptom occurs each time.
I am using Adrenalin Edition version 24.9.1.
I have not tried other versions yet.

Environment

OS : Windows11 24H2

CPU : Core i9-9900KF

GPU : SAPPHIRE NITRO+ RADEON RX 6900 XT

monitor 1 : iiyama GB2760QSU-B1C

monitor 2 : JAPANNEXT JN-V3150WQHDR165

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To resolve the black screen issue after waking from sleep, update GPU drivers, check monitor settings, adjust power management options, disable Fast Startup, check BIOS updates, test with a different monitor, and contact support if needed.

[flatcat · Accepted solution]

The issue was successfully resolved by downgrading from version 24.9.1 to 24.5.1.

[mrpatan2024]

You kidding right, 24.8.1 works fine.

[philmck]

I couldn't find a way to follow the conversation other than replying, so reluctantly here's a "me too" post.

I can add some information by saying I've tried many other options, including downgrading from Adrenaline to Pro, a "drivers only" installation, deselecting the "power" driver, using the "factory reset" option and so on.

The problem is intermittent, so it's difficult to be sure of anything. The problem has existed for some time, I think. The only thing that so far seems to work for me is completely uninstalling all AMD drivers and just using the Microsoft ones.

Uninstalling all AMD drivers is not without consequences. It means I can't use the diagnostics or reporting tool, for a start. More seriously, it means I can't use Da Vinci Resolve. Also, Windows update seems to occasionally install different drivers that break things, but only after a delay of several days - I guess there's a "freeze" happening.