PC Drivers & Software

[jitraycoc]

My System Specs:

CPU- Ryzen 5 3600
Motherboard- Asrock X570 Taichi
RAM- Corsair VENGEANCE LPX 16GB DDR4 3600MHz x2
GPU- Gigabyte Radeon RX 5600XT Gaming OC

Webcam- Creative Live! Cam Sync 1080p V2

While running AMD Adrenalin 24.8.1 and Windows 11 23H2 when I open my Windows preinstalled camera app it runs for a few minutes (2-3 minutes) then the webcam stops for a second and again starts automatically. This disconnects and connects runs in a loop every few minutes.

I checked Event Viewer and I got this error log:

In the Application log this shows:
Faulting application name: svchost.exe_FrameServer, version: 10.0.22621.1, time stamp: 0x6dc5c2a5
Faulting module name: amdxx64.dll, version: 31.0.24002.92, time stamp: 0x659f0c06
Exception code: 0xc0000005
Fault offset: 0x0000000000c9b2cc
Faulting process id: 0x0x26E0
Faulting application start time: 0x0x1DB028414E58FEF
Faulting application path: C:\Windows\System32\svchost.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0400139.inf_amd64_5620c4efdf31e94d\B399690\amdxx64.dll
Report Id: 32affc1d-1fa3-41ed-b8b9-7dcbf410a5a1
Faulting package full name:
Faulting package-relative application ID:

In the System log, this shows:

The Windows Camera Frame Server service terminated unexpectedly. It has done this 1 time(s).

I first thought that the camera was defective but while plugging it into my other computer it works fine without any problem. So I fresh installed Windows 11 23H2 and tested the webcam and it just worked fine but as soon as I install any AMD Adrenalin driver it crashes again. I tried previous all the way back to 23.12.1 still the same.

Is this a bug in AMD Adrenalin or is it something on my end? I want to use the latest driver but unfortunately, I can't install it else my webcam will be nonfunctional.

[jitraycoc]

Event Viewer

Log Name: System
Source: Service Control Manager
Date: 14-09-2024 12.05.54 AM
Event ID: 7034
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Tamojit
Description:
The Windows Camera Frame Server service terminated unexpectedly. It has done this 4 time(s).

Log Name: Application
Source: Application Error
Date: 14-09-2024 12.05.51 AM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: LOCAL SERVICE
Computer: Tamojit
Description:
Faulting application name: svchost.exe_FrameServer, version: 10.0.22621.1, time stamp: 0x6dc5c2a5
Faulting module name: amdxx64.dll, version: 32.0.11037.4004, time stamp: 0x66c7eadd
Exception code: 0xc0000005
Fault offset: 0x00000000001d9c68
Faulting process id: 0x0x6758
Faulting application start time: 0x0x1DB060B7A158E69
Faulting application path: C:\Windows\System32\svchost.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0407010.inf_amd64_3cdbf86c96072d50\B406780\amdxx64.dll
Report Id: 5cf7eab5-5d71-4931-b6be-aacf619c1208
Faulting package full name:
Faulting package-relative application ID:

Log Name: Application
Source: Windows Error Reporting
Date: 14-09-2024 12.05.54 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords:
User: LOCAL SERVICE
Computer: Tamojit
Description:
Fault bucket 1894970581762687236, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: svchost.exe_FrameServer
P2: 10.0.22621.1
P3: 6dc5c2a5
P4: amdxx64.dll
P5: 32.0.11037.4004
P6: 66c7eadd
P7: c0000005
P8: 00000000001d9c68
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.03471b5b-71ea-45c1-b924-5ddcced43f23.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4eecbd0f-02f9-48ce-b798-675943e35edd.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.56c5f724-8e3b-4943-aff6-0b3bd57eb725.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ed217d85-c534-4d6b-b574-576690d13e9b.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.25f21c92-d998-43e7-b74b-39dbbad5070b.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_svchost.exe_Fram_d4d755eaf7139cc8e6f913e3c15d3df82ed61a_3db6084f_69a703e6-a5d6-4d6b-a5f5-ecc090477541

Analysis symbol:
Rechecking for solution: 0
Report Id: 5cf7eab5-5d71-4931-b6be-aacf619c1208
Report Status: 268435456
Hashed bucket: 7c38fe45e82e3ca81a4c49b441c7c104
Cab Guid: 0

System Specs:
Webcam: Creative Live! Cam Sync 1080p V2
Gigabyte RX 5600 XT Gaming OC Rev 1.0 (BIOS - F3)
AMD Ryzen 5 3600
Asrock X570 Taichi (BIOS - 5.63[Beta])
Corsair Vengeance LPX 3600Mhz 16GB (C18) x 2
Deepcool PK650D

What I have to troubleshoot (The steps I have done and the error still occurs):
BIOS is set to default settings
Fresh installed windows 11
Installed Previous version of AMD driver
Installed AMD driver with and without factory reset option
DDU the default driver and fresh installed AMD driver
Stopped windows update and fresh installed AMD driver
Swapped with different stick of RAM
Swapped with different CPU
Swapped with different Motherboard
Swapped with different PSU
RMA-ed the Webcam and got new one
Tested the webcam on a different system with AMD CPU and GPU (7600X and 7800XT)
Installed the Creative APP for this webcam (although it is a plug and play webcam)

When the webcam works fine without any issue:
Swapped my GPU to NVIDIA RTX 3060
Plugged my webcam into an another system without AMD GPU
plugged my webcam into a laptop with Intel CPU (No dedicated GPU)

After installing ANY version of AMD Adrenalin Software webcam crashes after every few minutes.
In Windows camera app webcam feed stops for 1-2 sec after every 2 minutes. (YouTube link provided)
In Google Meet web version camera feed also stops for 1-2 sec after every 2 minutes. (YouTube link provided)
In MS Teams web version camera disables automatically after every 2 minutes. (YouTube link provided)

[PeamZa123]

It's been a problem for a very long time.

Tbh I don't bother using the latest driver anymore, it's just giving me more problems.

My solution is to clean install the 22.5.1 driver (using DDU in safe mode),

I don't know if there is any newer version that may solve this, but I've tried the (23.2.2,24.8.1,24.9.1),

but the issue persist.

(maybe the early 24 driver could work, I remembered that I've used the webcam on the earlier 24 version)

so the conclusion is if you want the webcam to work:

use 22.5.1 and sacrificed the fps or other program compatibility (alt+tab with Osu! always bugs out)

try the earlier 24 version ( It's around 24.2 - 24.5, That I think it should work )

Let me know the result
Goodluck

[androidmarshmallow]

Any updates? I have a very similar issue to yours.

My System Specs:

CPU: Ryzen 5 8600G

Webcam: Conceptronic AMDIS03B

Adrenalin: 24.9.1 and 24.10.1

While running AMD Adrenalin 24.9.1 (and 24.10.1) and Windows 11 24H2 when I open my Windows camera app, after a few seconds it freezes briefly for some seconds, then the video resumes. After a short while I see an AMD driver timeout. Despite this freeze issue, after freezing, the camera still saves pics and videos to the PC.

On event viewer I see errors like the one you copied & pasted related to amdxx64.dll or other AMD files.

Just like you, I plugged the webcam to an older Ryzen 2200G, also running the same Adrenalin 24.9.1 and Windows 11 24H2, where it works fine without freezes. Back on 8600G I fresh installed Windows 11 24H2 and tested the webcam, it worked well without any freeze issues with AMD's driver that comes with Windows 11, its date is January 2024. As soon as I install AMD Adrenalin 24.9.1 (AMD driver's date is August or September 2024) the camera app freezes again briefly after a few seconds. Later I installed Adrenalin 24.10.1, tried the webcam again and still freezes.

As the camera works fine with an older AMD driver (without Adrenalin), it seems Adrenalin is the problem. AMD driver timeouts have been widely reported by a lot of people in games too. Could be related to this issue? In games it seems random and rare but in the camera app I can reproduce the problem whenever I want because it always happens a few seconds after camera opens.

Has AMD not said anything about it on social media? They released the newest Adrenalin 24.10.1 a few days ago and still nothing is said officialy? They don't seem to even care to troubleshoot and fix this issue with their driver. I read today Windows 11 24H2 also has webcam issues in some cases and that Microsoft is working on it but this is no excuse, AMD's issue is on AMD's hands. It really is a bad look for a company to let something this serious that affects so many users go on for years without even any acknowledgement. Like this, not caring, AMD will only drive customers away and force us to buy Nvidia cards in the future.