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PC Drivers & Software

msanchez
Journeyman III

Setup has detected an incompatible build

Hello, I am trying to update our workstations from the 20.Q4 to the 23.Q4 driver and have not been able to, I get an error that states "Setup has detected an incompatible build. Setup will not exit.". I have tried updating while the previous driver installed and also uninstalling the previous driver and trying to install and I get the same error.

I did notice that when I download the package from https://www.amd.com/en/support/downloads/previous-drivers.html/graphics/radeon-pro/radeon-pro-wx-x10... the name of the package is "amd-software-pro-edition-23.q4-win10-win11-m-dec-2023", the other packages do not have that "m" before the month, does that mean it's a different driver?

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1 Reply
jammer869
Journeyman III

Hi msanchez,
I am receiving the same error message you described while also using the same 23.Q4 driver. Things I have tried:

  • update with previous driver installed
  • update after uninstalling previous driver using the AMD Cleanup Utility
  • update using Safe Mode
  • update using a fresh downloaded file
  • update after uninstalling driver, physically removing, rebooting, then replacing card

Not sure what else to do.  May give the new 24.Q1 release a try I 'spose.

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