PC Drivers & Software

[andony89]

Hello , I am new here. I bought Cubase 10 three weeks ago and I get constant crashes related to ntdll.dll , ucrtbase.dll and graphics2d.dll. This software works for a while but out of the blue it freezes for 1-2 seconds and dissapears from my screen. It happens at random times and I can´t reproduce it again when I re-open the software. Example : I am editing some knobs on an instrument and "poof" ; the program closes itself. I re-open the program and try to make it crash again by playing with the same instrument and nothing happens. Then 5-10 minutes later while I edit some notes on the piano roll it happens again. And so on.

I am using the latest AMD driver for my APU : adrenalin-2019-edition-19.4.1-apr3. So far I tested 4 driver versions without any luck. The program just doesn´t want to function properly on my system. I asked Cubase team for support and they provided a bunch of possible fixes but none of them helped. They say it´s the graphics driver.

Also Cubase is able to create it´s own crash logs when something from inside fails but in my case no such logs are created. The only thing I can find are Windows Event logs :

With the latest Cubase version I get this :

Faulting application name: Cubase LE AI Elements 10.exe, version: 10.0.15.136, time stamp: 0x5c48ddb8

Faulting module name: ntdll.dll, version: 10.0.17763.348, time stamp: 0xca65c822

Exception code: 0xc0000374

Fault offset: 0x00000000000faf49

Faulting process id: 0x1d3c

Faulting application start time: 0x01d4ebc063a831b2

Faulting application path: C:\Program Files\Steinberg\Cubase LE AI Elements 10\Cubase LE AI Elements 10.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 8c9bd115-ce1b-4b25-aa49-1e96bbec291d

Faulting package full name:

Faulting package-relative application ID: 

or

Faulting application name: Cubase LE AI Elements 10.exe, version: 10.0.15.136, time stamp: 0x5c48ddb8

Faulting module name: ucrtbase.dll, version: 10.0.17763.348, time stamp: 0x26a80883

Exception code: 0xc0000409

Fault offset: 0x000000000006e91e

Faulting process id: 0x23a8

Faulting application start time: 0x01d4ebb9704c826e

Faulting application path: C:\Program Files\Steinberg\Cubase LE AI Elements 10\Cubase LE AI Elements 10.exe

Faulting module path: C:\Windows\System32\ucrtbase.dll

Report Id: 36f95f60-2ee5-4fa8-a7e6-3d8f3066e569

Faulting package full name:

Faulting package-relative application ID: 

I also installed an older version of Cubase. They say it should be more stable but it behaves the same. This is what event viewer says :

Faulting application name: Cubase LE AI Elements 9.5.exe, version: 9.5.50.345, time stamp: 0x5c54fbed
Faulting module name: graphics2d.dll, version: 1.1.2.345, time stamp: 0x5c54f81a
Exception code: 0xc0000409
Fault offset: 0x00000000001d3bac
Faulting process id: 0x1a08
Faulting application start time: 0x01d4e8899451fc39
Faulting application path: C:\Program Files\Steinberg\Cubase LE AI Elements 9.5\Cubase LE AI Elements 9.5.exe
Faulting module path: C:\Program Files\Steinberg\Cubase LE AI Elements 9.5\graphics2d.dll
Report Id: 197aa73c-4616-4f56-9cdf-ab9830f11c7e
Faulting package full name:
Faulting package-relative application ID:

I tried everything that Cubase support suggested as a possible fix but none of them changed anything. I updated the graphics driver , i re-installed NET Framework , repaired Microsoft Visual C++ 2017 , I even disabled Windows DEP but still no luck.

I don´t even use 3rd party VST plugins. Only default Cubase on a fresh installed Windows 10.

My system :

Ryzen 5 2400G

8GB RAM DDR4

Windows 10 Pro X64

This is driving me crazy. Please help.

Thanks !

[andony89]

Other suspect windows events that may or may not be related to this :

The program WWAHost.exe version 10.0.17763.404 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 2aa4

and

Faulting application name: AUDIODG.EXE, version: 10.0.17763.348, time stamp: 0xa0a39b52
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x9f0
Faulting application start time: 0x01d4ee434c4c78b3
Faulting application path: C:\Windows\system32\AUDIODG.EXE
Faulting module path: unknown
Report Id: 94abaf62-8912-46c3-90b6-edfab5acf582
Faulting package full name:
Faulting package-relative application ID:

[hardcoregames_]

Have you considered the new version 10 of Cubase?

[andony89]

As far as I know 10.0.15 is the newest Cubase version and it still crashes :

Faulting application name: Cubase LE AI Elements 10.exe, version: 10.0.15.136, time stamp: 0x5c48ddb8

Faulting module name: ntdll.dll, version: 10.0.17763.348, time stamp: 0xca65c822

Exception code: 0xc0000374

Fault offset: 0x00000000000faf49

Faulting process id: 0x1d3c

Faulting application start time: 0x01d4ebc063a831b2

Faulting application path: C:\Program Files\Steinberg\Cubase LE AI Elements 10\Cubase LE AI Elements 10.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 8c9bd115-ce1b-4b25-aa49-1e96bbec291d

Faulting package full name:

Faulting package-relative application ID: 

[hardcoregames_]

contact steinberg and ask them about the crashing windows

[andony89]

I already mentioned in my initial post that I contacted with them and none of the possible solutions they provided to me helped.

[andony89 · Accepted solution]

Ok so after updating my BIOS and all my drivers everything seems to run smooth even if I activate the power saving features in BIOS and power saving plan in Windows. No crashes at all. This is a new thing for me becouse I wasn´t able to run Cubase without a crash for longer than 1 hour before. I think everything was driver related. With old drivers Cubase crashed randomly when power saving features were activated. I disabled them and it seem stable.But with the newer drivers Cubase doesn´t seem to care if I have them activated. So case closed. Thank you for all your help guys.

Cheers !

[Sound_guy]

 Hey there... I keep receiving this error again and again... 

 My system specs are ryzen 7 5800H, rtx 3070, 32gb ram... Please give a solution. 

[andony89]

Hi. It was just a temporal fix for me. The crashes started again a few days after I installed the latest drivers provided by my motherboard manufacturer on their website (AsRock). I also disabled some CPU power saving features from BIOS and selected "High Performance" power plan on Windows and tested again but Cubase was still crashing.
Steinberg support emailed me some generic possible fixes (like "check net framework 3.5" bla bla) but none of them helped. So they gave up and I was left with a product that doesn´t work properly on my system. 
I tried everything I could find on the internet so at this point I just sold Cubase to somebody else because the thing was just too unstable for my system. No wonder some people nicknamed it "Bugase".
Good luck !

[hardcoregames_]

If you need the older version of .NET frameworks, you need to get into the control panel and there is an option to turn on windows features

.NET 3.51 is in those options