Hello all.
I bought an RX6700XT bundled with the Starfield Premium Steam code, and initially it ran ok, save a few infrequent crashes to desktop. Later on over time crashes became more frequent, and eventually get to the point the game locks up on startup. Monitoring performance during this period, it seemed like GPU utilization always spiked max preceding the crash. I submitted ticket to Bethesda and they suggested using AMD's cleanup utility to remove Adrenaline software, and to re-download the new driver software again. This worked great, and I was able to run the game fine for several days on stock Medium settings.
Several days later, I began having some crashes during gameplay again, and again ever more frequently, to the point the game will not launch again, only this time the GPU utilization was never pegged max before the crashes. I attempted Bethesda's cleanup/reinstall driver trick again, but it hasn't helped this time around.
I have a Dell XPS8940, upgraded from stock with the Radeon card, 32g Memory, and a bigger 2TB SSD, but otherwise a stock Dell with the stock proprietary 500W factory PSU, that would be a pain to replace given it's odd physical size and Dell design connectors I have learned. I had been concerned the 500W PSU might be the limiting factor, but the Adrenaline reload seemed to fix everything, so I assume it is good enough for what I have at the moment. The game acknowledges that it meets all requirements and presets everything to Medium, with FPS turned on. It ran fine like that when it was working, but I've turned it off and turned some other settings down in game to try to help.
Despite it running so well while it was running better, and feeling like it shouldn't be needed given that GPU utilization had stopped pegging, I have read articles and tried to take all of the little changes and precautions I could find, like Verifying file integrity via Steam, turning off overlays, running Starfield as administrator, AMD and in game settings tweaks in the Adrenaline app, and lowering in game settings. I had disabled the integrated Intel graphics on the Dell motherboard via device manager before the first fix. Running DxDiag gives me "There is a problem with Intel(R) UHD Graphics 630 device. For more information, search for 'graphics device driver error code 22' ", which I assume is referring to me having it disabled. I hate asking for help before I've tried all the basics, but I'm at a loss and stuck waiting for Bethesda to respond again.
Specs: (I can share whole CPUID CPU-Z file if needed.)
Intel Core i7 10700 Comet Lake
Dell model 0KV3RP motherboard
32GB DDR4 memory
If any other diagnostic info that I can gather would help, please advise.
Thanks!
