I need your help my team is a RYZEN 9 Asus rog crosshair VIII X570 wifi motherboard with 32 gb of ram Skill aegis 3200 mhz and a radeon VII XFX, EVGA SUPERNOVA 850W G+ 80 GOLD PLUS
What happens to me that sometimes when i a playing any music video or doing anything that at some point where the monitor loses signal from the video card and runs out of image and automatically that happens that the computer stops responding , and if there is sound playing, the sound is like a shriek and them computer make a automatic restart , everything continue working the fans and all
I do not know what happens since I reinstalled updated windows drivers , I change my motherboard for another one Asus rog crosshair VIII WIFI x570 because as the first step I was thinking that the issue was with the motherboard but now that I have another new motherboard I send my video card for a replacement to XFX and they told me that my video card are in perfect condition but they allow to send me a new one but I have the same issue and I always have the same problem and the strangest thing is that this problem is due to me when the computer whant that this happened , is random freeze and restart , one day can work perfect and other day not ,also I update my motherboard to the last Bios , all the parts of my pc are new , I take my computer to a company here for they check my PC but they told that everything is working perfect that my psu is working perfect too
Some people tell me that the issue that I have is because my memory ram because are not compatible for ryzen series 3000 and that also its not compatible with my motherboard
I was in a Windows event viewer and show this message ,I setup windows 10 pro build 1909 and I Restart all the last drivers from a clean windows but the issue still , I need really help
My components are
RYZEN 9 3900X
Deep cooler 360x
Case redragon ironhide
Fans 5 fans Corsair performance
Motherboard asus rog crosshair VIII x570 wifi bios 1302
Video Card XFX RADEON VII 16GB
Memory ram Skill aegis 3200 mhz ddr4 32gb
Hard drive m.2 xpg 8200pro
Ssd 256 crucial
HDD 1 of 4tb 7200 rpm 128mb ,HDD 2tb 5900 RPM 64mb
Windows 10 Pro original build 1909
Mouse redragon
Keyboayrd redragon
There are people who say that it can be the mouse or the keyboard that generate a bad voltage to the usb, but I don't know if that is capable of affecting
Some people said that can be a issue with drivers too but i already install the last version drivers for my Radeon VII
Description
Faulting application path: C: \ Program Files \ AMD \ CNext \ CNext \ Radeonsoftware.exe
Problem signature
Problem event name: APPCRASH
Application name: Radeonsoftware.exe
App version: 10.1.2.1788
Application timestamp: 5e713cb8
Faulting module name: Radeonsoftware.exe
Module version with errors: 10.1.2.1788
Timestamp of the failed module: 5e713cb8
Exception code: c0000005
Exception offset: 0000000000412917
Operating system version: 10.0.18363.2.0.0.256.48
Locale ID: 5130
Additional information 1: 0f1e
Additional information 2: 0f1e8efbe4eda39817605f485fdb728a
Additional information 3: 8d4b
Additional information 4: 8d4b1eff732540a8f6cea8187bf352ee
Additional information about the problem
Deposit identifier: dcdaf26581384503320f9b4ee32e660f (1301429580454585871)
Description
Windows stopped working properly due to a hardware problem.
Problem signature
Problem event name: LiveKernelEvent
Code: 141
Parameter 1: ffffda0c149ce010
Parameter 2: fffff804306609f0
Parameter 3: 0
Parameter 4: 5198
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
Operating system version: 10.0.18363.2.0.0.256.48
Locale ID: 5130
Additional information about the problem
Deposit ID: BAD_DUMPFILE
Windows stopped working properly due to a hardware problem.
Problem signature
Problem event name: LiveKernelEvent
Code: 1a1
Parameter 1: ffffdf86b90ef040
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
Operating system version: 10.0.18363.2.0.0.256.48
Locale ID: 5130
Additional information about the problem
Deposit ID: LKD_0x1A1_WIN32K_CALLOUT_WATCHDOG_win32kbase! UserPowerInfoCallout
561/5000
Description
Windows stopped working properly due to a hardware problem.
Problem signature
Problem event name: LiveKernelEvent
Code: 141
Parameter 1: ffffdf86c8e29270
Parameter 2: fffff805280609f0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
Operating system version: 10.0.18363.2.0.0.256.48
Locale ID: 5130
Additional information about the problem
Deposit ID: LKD_0x141_Tdr: 6_IMAGE_atikmpag.sys
Server information: d58c4572-fcc2-494d-bc39-4007fb57a2cd
Faulting application path: C: \ Program Files \ AMD \ CNext \ CNext \ Radeonsoftware.exe Problem signatureProblem event name: APPCRASHApplication name: Radeonsoftware.exeApp version: 10.1.2.1788Application timestamp: 5e713cb8Faulting module name: StackHash_82d2Module version with errors: 10.0.18362.418Timestamp of the failed module: 99ca0526Exception code: c0000374Exception offset: PCH_65_FROM_ntdll + 0x000000000009CC14Operating system version: 10.0.18363.2.0.0.256.48Locale ID: 5130Additional information 1: 82d2Additional information 2: 82d282955d17328fcf5fc17cd9508182Additional information 3: f839Additional information 4: f839f2343f9a4fbeee47826b3127236b Additional information about the problemDeposit identifier: c97bf14bacc9afb03e1f882346dec652 (2170603230510106194)
so i only tested this once and it worked.. so if i get a next freeze/blackscreen i will try again.. but if this really works well i can live with it until de driver team fixes these Damn blackscreens.
