PC Drivers & Software

[Innova]

Summary of the issue: Really slow UI performance (general windows, Chrome, Adobe Light Room, etc).

What I have tried to resolve the issue: Did a complete System Restore from the cloud (Windows 11 Home). After that was done, I installed the latest AMD chipset and GPU drivers. Updated Windows 11 to latests version. Nothing seemed to help. Laptop is only about a year old, but my 10 year old Asus N550JK (core i7-4700HQ) feels 10x snappier.

The laptop seemed to perform fine when we got it, something in the last couple of months seems to have degraded the performance.

I don't know what to try next.

System specifications:

• HP Laptop: https://www.amazon.com/gp/product/B0CC21WGBY/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1
• Operating System: Windows 11 23H2, OS Build 22631.4169
• CPU: AMD Ryzen 7 5700U, stock settings with no overclock
• GPU: AMD Radeon Graphics, stock settings with no overclock
• Drivers: AMD Andrenalin 24.9.1
• RAM: 16 GB
• Storage: 1TB SSD

[ed6698]

Probably should contact HP with laptop issues.

[premiumsolutions]

Here are some additional steps that may help address the performance issues you're experiencing:

1. Check Power Settings:
- In *Control Panel* > *Power Options*, ensure that the laptop is set to *High Performance*. Sometimes, Windows updates can reset power settings to balanced or power saver modes, which throttle CPU and GPU performance.

2. Adjust AMD Graphics Settings:
- In AMD Adrenalin, go to *Settings* > *Graphics* and set the power profile to *Gaming* or *High Performance*. Disable any aggressive power-saving features like Radeon Chill or Vari-Bright, as these can limit performance in favor of battery life.

3. Windows Graphics Settings:
- Go to *Settings* > *System* > *Display* > *Graphics*, and set specific applications like Chrome, Lightroom, and any others you use regularly to run in *High Performance* mode.

4. Clean Boot:
- Run a clean boot to rule out any third-party applications causing conflicts. This can help isolate background apps that may be using resources heavily. To do this, open the *System Configuration* tool, disable non-Microsoft services, and disable all startup items.

5. Check SSD Health and Space:
- Over time, SSD performance can degrade, especially if it's near capacity. Check the SSD’s health using tools like CrystalDiskInfo and ensure there’s at least 15-20% free space to keep things running smoothly.

6. Run Performance Diagnostics:
- Use the *Windows Performance Monitor* to track which processes are consuming the most resources. You can open it by searching for "Performance Monitor" in Windows. Look at any spikes in CPU, memory, or disk usage, which may point to background processes that are slowing things down.

7. BIOS Update:
- Check HP’s support website for any recent BIOS updates for your laptop model. BIOS updates can sometimes improve hardware performance and compatibility with Windows.

Since you mentioned the system was faster initially, one of these areas (such as power settings or aggressive background processes) may have been inadvertently altered, causing the slowdown. Let me know if you need guidance on any specific steps!