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PC Drivers & Software

alienboialex
Journeyman III

PLS HELP, DX12 DRIVER ISSUE

pls help,

my laptop (hp omen 16-n0033dx AMD Ryzen™ 7 6800H,   Radeon™ RX 6650M 8GB) for the a good few months has not been able to run games on dx12. it will run buttery like it should for a little bit then drop fps to 5 or less than and maintain that.

this not only affects the games but makes my entire laptop lag to the point where even with 1 restart it still lags, so i have to do 2 to fix it. i cant play any of my games and have to run other ones on dx11 (which also isn’t a guarantee) the only game on my laptop that ever works properly is roblox (and this will still occasionally lag).

i haven’t been able to find any sort of solution even after months of searching and im not sure how to even diagnose the problem other than the fact that any game that works off dx12 doesn’t work. (i only know due to fortnite working with dx11 and not 12)

i also noticed that discord and xbox party’s will result in the same lag taking place

i’ve even done a clean install of the latest drivers, and nothing it acts exactly the same

i’ve also learned that when this occurs the gpu usage will jump from the normal usage down to zero then back up and it does it repeatedly

another thing of note is that after a while passes it will go back to normal and everything will work fine, then it will once again go back to lagging the way previous described.

i know it’s a driver issue because this only started happening after i update my drivers (i keep them up to date, i cannot remember which driver update specifically started this)

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1 Reply
fsadough
Moderator

  1. Can you provide an AMDZ Report?

    AMDZ Report
    - Please extract the amdz-v351.zip available from https://we.tl/t-uxGvTOaOfT
    - Run amdz.exe file as an Administrator
    - Select Save All and TXT as the output format
    - Click on the blue button to save the report
    - The .txt file will be saved in the same folder where you extracted the zipped file
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