PC Drivers & Software

[missmassacre]

Hi,

I have a problem with my laptop its a Acer Aspire ES 15 - ES1-522-443P

AMD Quad-Core Processor A4-7210

AMD Radeon R3 graphics

Windows 10 home

64-bit

I have updated my drivers recently to the latest recommended version and now everything lags, my mouse, my internet, my computer in general. All of it's basic tasks including just typing this. It's driving me nuts, I have no idea what to do to fix it. I am a total Noob. Please help. If you need more information, let me know. Until then i'll keep googling for answers.

Thanks,

Gen

Message was edited by: Matt B

We have updated the title of this discussion with relevant details to better describe your issue.

[dbiglari]

I had very similar issues that started after an update a few days ago.  I'm on Windows 10 and have an R4, but I think its the same issue.  The mouse would freeze every 3 seconds or so making the computer unusable.  The good news is this is 100% fixable.  You have to reload older video drivers, I went back to driver version 15.200.1046.0 and everything works fine now.  I downloaded the drivers I used from (this link), manually extracted the file using 7zip, then opened device manager and browsed to my display device and selected update drivers, then  selected the drivers I just extracted.  I had to specifically point to the location of the drivers (in the extracted subfolder amd-catalyst-15.7-with-dotnet45-win8.1-64bit\Packages\Drivers\Display\WB6A_INF).

Let me know if you want more details about how I fixed this.  The same type of thing should work for anyone having this problem, but the exact driver version to roll back to may differ. (Note to anyone from AMD reading this: Please test your new drivers against any legacy hardware to which you push updates, the machine was working fine)

[pokester]

To be fair it depends on who pushed the updates. Windows 10 has been sending out incorrect drivers for AMD chip sets for sometime now. This is a known issue and was no fault of AMD. But yes reverting to know good drivers is a great fix. Typically all that is needed is to use the driver rollback feature.

[dbiglari]

I think you're correct, it was a Microsoft patch that caused the problem.  I just assumed that AMD had more control over what Microsoft put out as the official detected drivers.  The patch that broke my machine was forced by Microsoft, I had no choice in the upgrade.  I hope that in the future, AMD can work closer with Microsoft to avoid these kinds of issues, because it makes them look bad when like you said, it's not their fault.

Maybe the catalyst software could retroactively fix the driver version (roll it back based on the detected hardware) after Microsoft's patch so that end users don't have to worry about it.  Just a thought.

[pokester]

There are registry changes that can be made and a couple 3rd party utilities you can use to set those changes, to stop Windows 10 from auto updating drivers. Just google it.

[dbiglari]

Awesome! Thanks for the tip!  I'll be doing that on all my Windows 10 PCs.

[WoldKing97]

I know this is an older post but I had the same issue bought a AIO PC with a AMD A4-7210 APU with AMD Radeon R3 Graphics, My fix for this is to go get this driver

This Driver HERE! 

Company: Advanced Micro Devices, Inc.

Driver Manufacturer: Advanced Micro Devices, Inc.

Driver Class: Video

Driver Model: AMD Radeon(TM) R3 Graphics

Driver Provider: Advanced Micro Devices, Inc.

Version: 22.19.162.4

Version Date: 4/24/2017

->Once you get the driver extract all the files from the .cab file into a folder named something like example (C:\Users\!USERNAMEHERE!\Downloads\AMDR3Driver)

->Open device manager and locate (Display adapters>AMD Radeon(TM) R3 Graphics) or might be basic display driver (Might need to use DDU to uninstall current display driver first(Don't restart at least I didn't))

->Right click the display adapter go to Driver tab and click Update Driver

->Click Browse my computer, locate the folder you created example (C:\Users\!USERNAMEHERE!\Downloads\AMDR3Driver) click NEXT

the display driver will then install as well as AMD Radeaon Settings

So far i have had no issues with windows trying to install the latest driver again if so you can look up how to prevent driver updates by creating a group policy for the device ID and prevent future updates

My thoughts on the reason this issue is happening with the R3 Display Driver:

Looking at the latest driver windows installs for the R3 Version: 27.20.20906.6 and previous versions of this driver the Driver Model states

*Driver Model: AMD Radeon(TM) R2 Graphics,AMD Radeon(TM) R5 Graphics,AMD Radeon(TM) R3 Graphics*

The version of this driver I rolled back to is only for the R3 driver model I suspect that the driver was grouped together with the other models and is the cause of the issue, Most likely the newer drivers that work with the other models as well is causing a error and is the source of the lag every 3 seconds or so. I have yet to test any version past the one that is working that I rolled back too.

BTW my Radeon is version 17.1.1