PC Drivers & Software

[Existing-Ad-5826]

Greetings,

as the title says I'm having problems upgrading the AMD PSP Device drivers past the windows stock version 4.4.0.0 from 2017:

On device manager the version gets upgraded correctly but under general i have this message "No drivers are installed for this device" and event viewer clearly show there's something wrong:

Device PCI\VEN_1022&DEV_1456&SUBSYS_87471043&REV_00\4&2392abc8&0&0239 had a problem starting.

Driver Name: oem14.inf

Class Guid: {d94ee5d8-d189-4994-83d2-f68d7d41b0e6}

Service:

Lower Filters:

Upper Filters:

Problem: 0x0

Problem Status: 0xC00000E5

I tried a fresh install on both Windows 10/11 and also tried to install every driver from 5.17.0.0 to 5.26.0.0 without success, both from windows update and AMD installer, they just fail. Every other driver and bios is updated.

I noticed this is also a critical update so I guess it's something important to have updated and that's why I'm trying so hard to solve this but the issue is driving me insane.

my build:

AMD Ryzen 2700x

Asus Prime X470-PRO

Sapphire 6700xt

2*8 GB RAM G-Skill

Samsung SSD 840 EVO 120gb

Corsair rm750x

[ksio89]

I have the exact same issue on my PC, Ryzen 5 1600AF + B450 Aorus M, which is also with a 2nd Gen (Zen+) CPU like your 2700X. However, in my case, I had driver version 5.24.0.0 installed and couldn't update to 5.26.0.0, because update always failed. 5.26.0.0 is included with AMD Chipset drivers 6.01.25.342, and only after uninstalling 5.24.0.0, I found out on release notes that there was a known issue where installation of AMD PSP driver could fail on Ryzen 2000 processors, which is exactly what happened.

So I made the mistake of uninstalling version 5.24.0.0, and now I can't update past 4.11.0.0, which is a very outdated stock driver from november 2019. Also, the device name changed from "AMD PSP 2.0 Device" to "AMD PSP 3.0 Device". I mean, I can update occasionally, but driver will be corrupted and won't be loaded like yu described. I tried updating to 5.24.0.0 again, but it won't update anymore.

I tried installing several versions, like 5.25.0.0 that came with chipset drivers provided by my motherboard manufacturer, but no luck, it's permanently stuck on 4.11.0.0.

[ksio89]

@Existing-Ad-5826 now my issue is exactly like yours: the driver is updated, but it's not started. Did you manage to find a solution? Thanks in advance.