PC Drivers & Software

[PrototypeBagel]

Hi, I've recently run into an issue with my RX 5700 XT series card that I can't seem to figure out the solution to. I also don't know if this is related to the card itself or the drivers so I thought it a safer bet to place here. I have yet to find a single post anywhere that has this same issue, or at least not that I can tell.

The issue is caused by having a video+audio source playing on the second monitor (as far as I am aware) which includes things like YouTube and Twitch (even if the audio is muted it will still have the issue), and then when focused in on the main monitor playing the game (so far I have had this issue with both Warframe and Final Fantasy XIV), the game will occasionally get glitch-like white bands running across the screen for very small fractions of a second (pictured below).

 

The picture has been taken from my phone because in an attempt to record the glitch, neither OBS nor Radeon's instant replay feature (both set to capture specifically the application, but also tried the display as a whole) did not show anything on playback in the exact spots that I witnessed the glitch.

It has persisted since ver 23.2.1 (as far as I am aware), and I have tried lots of fixes (none of which have worked), namely:
- PC on/off
- Driver updates (for gpu, but also everything else on my pc)
- Reinstalling both games
- Closing all other programs besides necessities
- Turning V-sync on/off and Freesync on/off (I initially thought it to be an issue with screen tearing)
- Adjusting the refresh rate on my main monitor (144hz down to both 120 and 60hz)
- Adjusting in-game graphics settings (toning them down to see if it was a performance issue)
- Adjusting in-game fps limits (1:1 with refresh rate, uncapped, 60fps capped)
- Adjusting voltage settings in the Bios
- Making sure nothing was overclocked (it wasn't)

What I have seen as what could be the issue, is that the video+audio (in this case YouTube chiefly, since its the one I use and thus see most commonly) is not playing well with the main monitor which is running a game in borderless windowed mode. Something about the interaction between the two is causing issues with the display drivers (or the display itself? but I'm not knowledgeable enough about that to know), since I have very recently tested running FFXIV in fullscreen mode and the visual glitching was completely gone when playing a youtube video at the same time. I would prefer this not to be the only solution, as I don't enjoy playing games in fullscreen mode on a dual monitor setup.

System specs:
- AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
- AMD Radeon RX 5700 XT, 8GB VRAM
- Gigabyte X570 AORUS Pro Wifi motherboard
- F35 BIOS
- 32GB (16 x 2) DDR4 RAM (Corsair branded I believe)
- Dell S2719DGF (connected via displayport) 2560x1440 (32bit) (144hz); main monitor
- ASUS PB278 (connected via displayport) 1440 x 2560 (32bit) (60hz); side monitor

If anyone could provide insight into fixes or look into this issue more I would greatly appreciate it. It's not the biggest issue, but it's been bothering me for a few weeks now that I can't use my side monitor in the way I actually intended it to be used it when I set it up. Also if there is any more information that is needed that I can get please let me know, I just listed anything that might be pertinent off the top of my head.

[Denmer]

One thing to check, did you ever download and set up the drivers for your monitors?

[PrototypeBagel]

I know I have drivers installed/updated for my main monitor, but I can't remember if I did so for the side monitor (as I just replaced it semi-recently). As the issue is happening on the main monitor I don't know if the second monitor drivers will do anything, but I'll definitely double-check to make sure that I have them installed/updated!

Update: have re-installed the side monitor drivers (and main monitor ones just to be safe), will update this evening if the issue persists past this point.

[PrototypeBagel]

Update: While updating my side monitor drivers seems to have fixed the banding issue, it (or something else I don't know anymore) has brought back the "Fatal DirectX error" crash with FFXIV that is notorious with this graphics card (and which had been absent for almost 3 weeks now, despite having been plagued by the crash for years). That one I have no clue how to fix as I've tried quite literally every fix under the sun (of which the only one that works is using driver versions from 3+ years ago, which causes issues with other stuff including watching videos on my side monitor, ironically enough).

[Denmer]

Sorry, bit of a late reply. I never ran into that crash but looking it up it seems to be an issue that has been going on with the game for a while with no exact fix since many things can possibly cause it.

One person did say that updating their BIOS fixed their problem however. If your post is up to date your BIOS is a few versions behind for your mobo. F37b is this latest available, if you're on Windows 11 F36 BIOS update included a fix for performance issues involving TPM.

Not sure it will fix your issue, but something to look into!

[George_Mebz]

It sounds like you are experiencing visual glitches or banding on your main monitor while playing games, specifically when there is a video playing on your second monitor. It's possible that the interaction between the two is causing issues with your display drivers or the display itself I was also facing glitches while playing Minecraft ijn my PC which I was downloaded from http://allminecraftapk.com/

You've already tried a number of troubleshooting steps, such as updating drivers, adjusting graphics settings, and adjusting refresh rates, with no success. One potential solution you've found is playing games in fullscreen mode, which seems to eliminate the visual glitches.

One thing you might want to try is disabling hardware acceleration in your web browser. This can sometimes cause conflicts with graphics drivers and cause visual glitches. To do this in Google Chrome, go to Settings > Advanced > System and toggle off "Use hardware acceleration when available." In Firefox, go to Options > General > Performance and uncheck "Use recommended performance settings" and then uncheck "Use hardware acceleration when available."

Another thing you could try is disabling any overlay programs or software that might be running on your system, such as Discord, Steam, or the Xbox Game Bar. These can sometimes interfere with graphics drivers and cause visual glitches.

If neither of these solutions work, it might be worth contacting AMD support or your graphics card manufacturer for further assistance. They may be able to provide more specific troubleshooting steps or help you determine if there is a hardware issue with your graphics card.