PC Drivers & Software

[missnebulosity]

Hi There, 

I have been having a problem with a game of mine that crashes immediately on launch. I have tried an innumerable amount of things and have been collaborating with the technical support people at the game manufacturing company. They had me pull up some logs in my event viewer, and noticed that an amd module is faulting.

Before updating my driver, the game crashed on launch, and after updating my driver, the game still crashes on launch. 

My graphics card: AMD Radeon rx6600

The log is pasted below. PLEASE HELP. 

--Neb

Event ID: 1000

Logged 12/6/2022 11:43:41

Keywords: Classic

Faulting application name: HD Poker.exe, version: 0.0.0.0, time stamp: 0x62dfeb55

Faulting module name: amdxx64.dll, version: 31.0.12029.10015, time stamp: 0x6387ad7c

Exception code: 0xc0000005

Fault offset: 0x00000000003854c2

Faulting process id: 0x3a40

Faulting application start time: 0x01d909ab0af5143e

Faulting application path: D:\SteamLibrary\steamapps\common\HD Poker\HD Poker.exe

Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0386220.inf_amd64_1894141ab65df02b\B386218\amdxx64.dll

Report Id: c783f797-c742-4a76-a112-eed352b8f11e

Faulting package full name:

Faulting package-relative application ID:

[cpurpe91]

Which game? What are your specs? To really help, we would need to know the make and model of your Motherboard, CPU, GPU, RAM configuration and PSU. You can usually find this information relatively easily by right clicking the This PC folder and going to system information.

[missnebulosity]

Here's a screenshot of some hardware specs. The game is HD Poker. 

[cpurpe91]

Have you tried updating to the newest drivers by going to the AMD support site and downloading and installing the ones from there?

[missnebulosity]

Yes, that's the only way I knew how to do it. No solution whatsoever. 

[cpurpe91]

Okay. Try uninstalling drivers using AMD Cleanup Utility and installing 22.5.1