PC Drivers & Software

[Two-Oh-Five]

Hello everyone. I'm experiencing an issue with Forza Motorsport 7.

I'm experiencing constant crashes to desktop in this game, where the game completely freezes for a few seconds, and then the game closes. I can't find any solutions to my issue, and I was experiencing a similar issue with Forza Horizon 4 months ago. I've tried contacting Forza Support, but they didn't fix my issue.

My machine specs are:

AMD Ryzen 7 3700X

Powercolor Radeon RX 5700 XT Red Devil

32 GB DDR4 RAM @ 3200 MHz

ASRock B450M/ac

When the game crashes, I get two near-identical Application Errors:

Faulting application name: ForzaMotorsport7.exe, version: 0.0.0.0, time stamp: 0x5d3a447d
Faulting module name: amdxc64.dll, version: 27.20.22017.1004, time stamp: 0x60e8991c
Exception code: 0xc0000005
Fault offset: 0x000000000019c71f
Faulting process id: 0x4c14
Faulting application start time: 0x01d782fe174eca76
Faulting application path: C:\Program Files\WindowsApps\Microsoft.ApolloBaseGame_1.174.4791.2_x64__8wekyb3d8bbwe\ForzaMotorsport7.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0369595.inf_amd64_5300d310447c496a\B369498\amdxc64.dll
Report Id: b164dd00-6514-4cb9-bfcc-8f93d08cbe04
Faulting package full name: Microsoft.ApolloBaseGame_1.174.4791.2_x64__8wekyb3d8bbwe
Faulting package-relative application ID: forzamotorsport7

Also attached is a screen recording done while the game crashed. Note, the game crashes regardless whether I'm screen recording or not.

[TimmiB]

Same here:

Name der fehlerhaften Anwendung: ForzaMotorsport7.exe, Version: 0.0.0.0, Zeitstempel: 0x5d3a447d
Name des fehlerhaften Moduls: amdxc64.dll, Version: 30.0.13033.5003, Zeitstempel: 0x618c25fe
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00000000001ae4cf
ID des fehlerhaften Prozesses: 0x9d0
Startzeit der fehlerhaften Anwendung: 0x01d7d899c5e36e77
Pfad der fehlerhaften Anwendung: C:\Program Files\WindowsApps\Microsoft.ApolloBaseGame_1.174.4791.2_x64__8wekyb3d8bbwe\ForzaMotorsport7.exe
Pfad des fehlerhaften Moduls: C:\Windows\System32\DriverStore\FileRepository\u0373547.inf_amd64_5f3ab38efc92cf9f\B373550\amdxc64.dll
Berichtskennung: 6edcbd49-3961-4c00-bbf8-f51f30c510ab
Vollständiger Name des fehlerhaften Pakets: Microsoft.ApolloBaseGame_1.174.4791.2_x64__8wekyb3d8bbwe
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: forzamotorsport7

[elstaci]

This is  a Windows issue that will be fixed in the next update according to Kingfish thread: https://community.amd.com/t5/general-discussions/use-windows-game-mode-while-gaming-on-your-windows-...

[TimmiB]

I disabled "Game Mode" in Windows, but the problem persists.

[hogh00]

It's most likely a driver related issue, the only solution to date is to downgrade the drivers to 21.3.1 WHQL as described here. It's worth saying that this will only make the crash happen less frequently rather than fix it completely.

Let us know if it works for you. Though it would be even great if we got a patch instead

Here's a fragment of the crash report I get (report.wer file in Windows Event Visor) when the game crashes

Sig[0].Name=Nombre completo del paquete (Name of the package)
Sig[0].Value=Microsoft.ApolloBaseGame_1.174.4791.2_x64__8wekyb3d8bbwe
Sig[1].Name=Nombre de la aplicación (Name of the application)
Sig[1].Value=praid:forzamotorsport7
Sig[2].Name=Versión de la aplicación (Version of the application)
Sig[2].Value=0.0.0.0
Sig[3].Name=Marca de tiempo de la aplicación (Timestamp of the application)
Sig[3].Value=5d3a447d
Sig[4].Name=Nombre del módulo con errores (Name of module with errors)
Sig[4].Value=amdxc64.dll
Sig[5].Name=Versión del módulo con errores (Varsion of module with errors)
Sig[5].Value=30.0.13023.4001
Sig[6].Name=Marca de tiempo del módulo con errores (Timestamp of module with errors)
Sig[6].Value=61bbc9aa
Sig[7].Name=Código de excepción (Exception code)
Sig[7].Value=c0000005
Sig[8].Name=Desplazamiento de excepción (Exception offset)
Sig[8].Value=00000000001adf9f
DynamicSig[1].Name=Versión de SO (Version of OS)
DynamicSig[1].Value=10.0.19042.2.0.0.256.48
DynamicSig[2].Name=Id. de configuración regional (Regional configuration ID)
DynamicSig[2].Value=2058
DynamicSig[22].Name=Información adicional 1 (Additional Info 1)
DynamicSig[22].Value=29d0
DynamicSig[23].Name=Información adicional 2 (Additional Info 2)
DynamicSig[23].Value=29d094402fd0719e7b93fd5b1bdc559e
DynamicSig[24].Name=Información adicional 3 (Additional Info 3)
DynamicSig[24].Value=7eec
DynamicSig[25].Name=Información adicional 4 (Additional Info 4)
DynamicSig[25].Value=7eec59e5dadb4e463dad795c428e3836