PC Drivers & Software

[Aaxion]

I took a chance and bought AMD this time around after being intel/nvidia for years.  When it works it is great, however there are too many instances where AMD is not playing well with many games I play and each one requires a work around that has something to do with DX12 being the root of the issue.  It's not my PC as I've troubleshooted all my parts with my old PC which ran everything fine.  Old PC was an i7 with a 3070ti.  New PC is AMD Ryzen 7 7800x3D with a 7900 XTX which again runs some games very well.  The common problem after a lot of research is simply DirectX 12.  As soon as you enable DirectX 11 the crashes stop, which wouldn't be too much of a problem but it comes with a hefty drop in performance and end-users should never have to alter their games just to play.  Helldivers 2, World of Warcraft, Monster Hunter World, Elden Ring, and many more you can literally do a Google search and see others having the same problems across a wide array of games these are just the ones I have problems on.  AGAIN as soon as you enable DirectX 11 the crashes go away.

Let me be very clear, there is NO WAY you do not know about these issues and if you don't fix these issues then your brand WILL die.  I myself will be going back to Nvidia as soon as the new cards are released if this is not fixed, I do not want to but by then this problem will have been going on for a year or so.  Unacceptable end-user experience.

Edit: Yes I've tried DDU and AMD Cleanup Utilitywith fresh install. Yes I've tried older drivers. Yes I've ran sfc /scannow.  Yes I've repaired configs.  Yes I've tried disabling all overclocking and enhancements inside of Adrenaline Software.  Yes I've tried capping my fps to 165 which is my monitor's refresh rate.  Yes I've adjusted other in-game settings from low all the way to ultra and disabling all the options.  I've been trying to get this to work for months and now I can't even return the card because I thought "there's no way I can't figure out how to make this work."

[BigBeard]

[Double post]

[BigBeard]

I think the driver issues are even wider than DX12. After a couple of months of issues, installing any AMD graphics driver bricked my PC with a 6900 XT card. I was forced to buy a new card from a well-known competetitor just to get my PC back up and running. It wasn't even a choice. Before the driver updates rendered my 6900 XT unusable, I was very happy with the performance so I wouldn't have bought a new card for a thousand bucks if it had still been usable. 

[Draxirch]

Like I've been saying from the getgo.

AMD, The Direct X12 issues are NOT small, it's very widespread. Please PRIORITIZE fixing this!

I have been begging them to fix it since NOVEMBER... I can only hope my words are not empty.

[mr_feist]

It is absolutely disgusting that they'd rather pretend they do not exist rather than recognize them, even if they do not have an ETA for fixes. It's been well over a year of WoW crashing. It's a multiplayer, online game, you can't just crash mid-fight. You can't just switch to DX11 because performance in multiplayer content is garbage. 

[Schnoz]

Device hung error huh ? It's ridiculous really. No fix works. Tried the registry fixes, tried lowering graphics in affected games, tried downclocking the card, nothing. The only thing to suspect is hardware issue but it is way too specific to be faulty hardware as it only affects DX12 titles and even then it doesn't affect all of them not to mention that it crashes without the card even being at max load. 

I guess all we can do is wait for a miracle update.

[tsudy]

First time AMD user off a couple decades of a competitor and I have to say... the experience thus far with this brand new 7900 XTX has been absolutely abysmal to play World of Warcraft with DX12 enabled. 

Just traveling around, guaranteed crash within 5 - 35 minutes. It's so shockingly easy to reproduce it with the amount of time a group of coworkers can go grab a coffee. Reading that these issues, especially with World of Warcraft, have been going on for over a year is astonishing.

Needless to say, this 7900 XTX is going back and I'll be returning to the competitor. There's reasons why market share is so heavily weighted towards them - these issues simply don't exist, and when they do exist they definitely don't take over a year to fix. With the pricing structures as they are right now, there's a lot of folks coming over to AMD to give it a try... and when such easily issues appear immediately and start Googling around looking for a fix... only to see people have been begging here, Reddit, WoW forums, etc. for over a year -- that's a hard "nope".

Massively missed opportunity to secure more market share. These games being affected by these driver crashes are still massive (either persistently massive or huge bursts on launch, such as Helldivers 2). 

EDIT: I just got my 7900 XTX a couple days ago, installed it yesterday, I have had my driver crash no less than 14 times in World of Warcraft with DX12 enabled. Brand new customer in/out the door, pretty much, after reading that these issues have been going on for so long and so widespread. The vast majority of high end GPUs customers are gamers and the perception is that it's being ignored. Reddit is legitimately on fire over this issue in the /r/Amd and /r/AmdHelp subreddits and appears to have been for quite a while.

[Morrigan]

I'm having the same issue, but with my 7800x3D, can't play Witcher 3 on DX12, it glitches and crashes all the time.. 

[jdubz777]

BRO WHEN WILL AMD FIX THESE PROBLEMS. I CAN'T PLAY ANY DX12 TITLES ON MY 6900XT. I've had nothing but ISSUES with amd, I honestly regret buying this garbage nothing but fking problems bro

[veskojl]

I bought my ASRock AMD Radeon™ RX 7900 XT 20GB several months ago and I completely regret doing this. I'm not a gamer and I use the GPU for my work and I was a "happy owner" at the beginning, but the GPU (software/hardware) turned out to be a complete garbage. My PC hangs every couple of days and sometimes it recovers from the error with this line in the Even Viewer logs:

"Display driver amduw23g stopped responding and has successfully recovered."

,but sometimes my displays go black and the only way to recover is to reboot the PC and this way I loose my work!

I was huge fan of AMD and I was planning to build another system around the upcoming generation of Threadripper,  but the way AMD handled this issue makes me re-think all my plans!

Never ever AMD again!!!!! 

[NIKUNJ]

it's been a year and no fix or even addressing a issue like i just can't tell how frustrated i feel i really reread going with amd now

[Darth_Heretic]

You guys never stop with the petulant threats.

I have the same card, 7900 XTX. What crashing with DX12?

I haven't had ANYTHING crash. Space Marines 2 was touchy, but I just turned off the undervolt OC and it ran well at default card settings.

You've been crashing out for MONTHS!?! I would've ran back to Nvidia and never made a post. You can't threaten a driver release to materialize. All you can do is upload bug reports.

None of what you typed is going to get anything done. You have to know this RIGHT?

I will not be reading your reply of more whining. Sell your card before it loses any more value to someone who knows how to run it. 

It's a win for everybody.

[Sgilbert1967]

This dude is constantly sucking the **** of AMD, ignore him he probably works for them....I naturally came to the same conclusion with my 7900XTX games that gave me trouble launched with DX11 do not crash but boy its a 30% performance hit. ALL unreal 5 engine games have issues and each version of the drivers runs a couple games better and others crash ( which indicates it IS indeed the driver, since stability changes with the driver used and titles played ).

 Space Marines 2 with 4k texture pack and above recommended specs WILL stutter at max texture resolution, I wont entirely put that on AMD, since it appears to have a memory leak...( it will eventually fill up all your 24gigs of vram then stutter ), except that AMD advertised, co promotes and it PROMOTED BY THE GAME TO PLAY with the 4k texture pack so they are closely related......

No drivers almost 2 months with several games launching, Im working deal for a used 4080 super semi local....luckily my 7900XTX is worth more than I paid for it due to a deliberate shortage AMD planned......

Dont worry your not crazy everyone but one isnt wrong.....we all mostly independently come to similar conclusions as to whats wrong with our systems and the fact they have been radio silent on drivers for 2 months while multiple AAA titles drop, is a admission of guilt from AMD.......Pray for the B780 Intel card to be what the leaks predict, AMD has already publicly ceded the high end to Nvidia and if the Intel card at $479-500 materializes like their $259 card just did with its RT support it will eat a LOT of the remaining market share in the budget to midrange sphere which AMD is COUNTING ON. That 3rd player will force them to support their products better, Nvidia will still be Halo and drivers will be the difference at the mid range....your cards will be worth less but your experience will be better, pull for intel, AMD knows if you had the money you would already be in an Nvidia card so your a captive Market....

God Speed Intel.......from a guy that just built an ALL AMD system.....

[Aaxion · Accepted solution]

UPDATE

So I'm back after many months of basically just trying over and over with windows reinstall, driver cleaning and reinstall, trying different peripherals, etc... not sure which of these finally stuck maybe just the newer drivers are better who knows but the crashing seems to have gone away.  Idk if I was lucky or if others can share the same results, I can now play DX12 on World of Warcraft for example with no crashes and forced frame generation with the most buttery smooth experience I've ever had in a major city full of players on Stormrage/Illidan with max graphical settings getting 240+ frames. Helldivers 2 is now playable buttery smooth with no issues.  Path of Exile 2 was a fantastic experience when I heard many others having a lot of crashes. I hope these most recent changes help someone else.

List of things I did recently that could have fixed the issue:

• Reinstall Drivers after a deep clean or windows reinstall
• Changing keyboard/mouse(also heard disabling analog drivers for new keyboards like my Huntsman v3 could have been a fix)
• Disabling XMP/EXPO
• Newest Drivers(Who knows maybe they finally fixed it as I'm running the newest drivers now with no issues.)

This is all I can provide as I'm not messing with settings again in fear of messing something up again.

Also to Darth_Heretic; some of us can't afford to just go out and buy a new graphics card every month.  It takes saving money up to buy a card this nice/expensive for some of us.  We're crying out for AMD to help because we recently dropped what is to us a lot of money and are outside of return policy to just get another card.  Not to mention card availability hasn't been great recently.  Lastly, I stated that I wanted to give AMD a fair shake and to try something new, I shouldn't be experiencing all of these problems with no proper response from AMD for months being left out to dry trying to figure out a fix myself. Learn to be understanding of other's positions and not just assume something of another person.  

EDIT: Also AMD for not trying to help with even a simple response, I will be hard pressed even with the performance I'm now getting to ever buy another one of your products. 

Also I'd like to point out that I did NOT mess with any computer settings when I initially had these issues, it was stock out of the box 7900xtx Red Devil Edition