PC Drivers & Software

[CodeSenshi_541]

Hi ! 
i've build my pc and i run benchmarks like Cinebench, 3DMark (score: 5520) all without any problems. CPU never goes up to more than 75° AND RAM is working great.

CONFIG : 
CPU: AMD Ryzen 7600
GPU: PowerColor Radeon RX 7900 XT
Monitor: Dell S2722DGM 27" QHD (165Hz, AMD FreeSync Premium)
RAM: T-Force DDR5 16GB x 2 (RGB)
Cooler: Arctic Freezer 36 ARGB
PSU: EVGA SuperNOVA 750 GT gold
Case : Montech King 95 Pro
OS: Windows 11 Pro (24h2)

BUT i’ve been experiencing driver timeout problems with my PowerColor RX 7900 XT, but only under specific conditions. Gaming works flawlessly even during long sessions of 4-5 hours. by the way i'm using the dual 8-pin GPU connection to my PSU two vga1 and vga2 and not 1 8-pin gpu connection with two connectors in case there is power delivery probleme, its what was recommanded.

The issues arise during low activity, like streaming or browsing. Sometimes, my system runs fine for 2-3 hours before freezing or blacking out. On rare occasions, waking from sleep results in a black screen, forcing a hard reboot, after which Windows reports a GPU driver crash.

 I’ve run  I even adjusted my monitor settings, lowering the refresh rate 165Hz to 144Hz and disabling AMD FreeSync Premium on Adrenalin my Dell S2722DGM monitor. These changes improved stability but didn’t entirely resolve the issue.

Of course each time ive used DDU in safe mode and AMD cleanup utility.

I downgraded to Adrenalin 23.10.2, thinking it might help since no crash indicate in the release notes, but crashes became more frequent. I also tried disabling MPO in the registry, but I’m unsure if it made a difference.

Interestingly, my brother’s system has a similar configuration (same GPU model, different brand), and he’s facing identical problems, which suggests this isn’t a hardware issue.

Are these low-power state crashes a known problem with AMD drivers? Is there a permanent fix or a beta driver addressing this? Any advice would be much appreciated.

[mengelag]

Are you running any overclocks or undervolts on your CPU or GPU?

[CodeSenshi_541]

Hi,

No, the only overclock is on my RAM with EXPO enabled to run at 6000 MHz. But I'm pretty sure it's not the RAM causing the issue. I've built PCs before, enabled EXPO, and everything ran smoothly. The problem I'm facing is related to the display/graphics.

I see you have the 7900XT as well. Which version of the driver are you using? And are you running with AMD FreeSync Premium enabled?

I read this forum post: https://forums.guru3d.com/threads/for-rx-7900-series-amd-freesync-issues-is-confirmed-if-you-have-bo....

It seems like it could be a monitor problem.

My gaming monitor, the S2722DGM, supports AMD FreeSync Premium, so I don't understand why FreeSync is causing issues. By the way, I disabled AMD FreeSync Premium on the monitor for now.

[mengelag]

I'm running the latest version of Adrenalin drivers and the only games I'm having issues with are Black Ops Six, which crashes my system, and the new Indiana Jones, which isn't showing up in Adrenalin. I just haven't had time to try other Release versions. Free Sync is turned on. Sorry for the late reply. Did you ever get the issue sorted out?

[Unlap]

I just bought a PowerColor HellHound Spectral 7900 XT just like you using every driver possible and having random crashes in low power states or low activities like YouTube videos on any browser. You're not the only one with the same problem and it's happening with entirely different setups.

Steps I've done and think solved it until it came back:

- DDU'd drivers: 24.5.1, 24.7.1, 24.8.1, 24.9.1, 24.10.1, 24.12.1, Radeon Pro 24.Q1.1 (worked for a few days)
- Fresh installed Windows 11 24H2 Pro
- Latest BIOS 4622 for my ASUS B450M TUF Pro Gaming motherboard
- Latest AMD Chipset (6.10.17.152)
- Disabled MPO using Nvidia's reg file and a couple of registries from an AMD subreddit post
- Memory Test Passed (DOCP Enabled)
- GPU Test Passed (3D Furmark) / OCCT VRAM Test (80%) No Issues
- Unplugging second monitor and swapping displayport cables that are VESA certified (worked temporarily) / tried new HDMI cable
- Re-seating GPU into motherboard and cables into power supply

I'd like to see and get this fixed before the Holiday return policy ends.

[CodeSenshi_541]

yeah, I bought the Gigabyte 7900 XT for my little brother, and it has the same issue. I sent it to the service center (SAV) with all my testing and captures, and they confirmed the display crashes during their stress test. They sent me a replacement, installed it back, and now it's stable.

If you don't want to deal with AMD drivers, hacks, and tricks to stabilize the system, just return the graphics card. However, if you're stubborn like me, here's my solution:

UPDATE - December 12:
I’ve posted a solution here:
https://www.reddit.com/r/AMDHelp/comments/1h5j2sy/comment/m161hwo/?context=3

[Dreamsthinker]

Hi!

I’m having similar issues at idle or under light loads, but only when overclocking VRAM. I also have a 165 Hz monitor with AMD FreeSync Premium.

Do you think your solution — lowering the refresh rate by 2 Hz — might work for me too? And why do you think such a seemingly minor adjustment actually helped? What’s the catch?

[PlumBoniT0]

CONFIG : 
CPU: Intel i9 14900K
GPU: Asus TUF 7900XTX OC
Motherboard: Asrock Phantom Gaming Z690 ITX TB4
Monitor: Samsung G70A LS28AG700NNXZA 28" 4K (144Hz, Freesync / G-Sync)
RAM: Corsair Vengeance 32gb DDR5 6200
Cooler: Liquid Freezer III 240
PSU: Seasonic 850 Platinum / Asus Thor 1000W Platinum
Case : Antec C5
OS: Windows 11 Pro (23h2)


I'll add myself to this issue (and steal the formatting idea), my GPU will also crash / black screen at what seems to be idle states, particularly the first start in the morning after being turned off overnight. In my case, ths is a single-monitor setup. Same as OP, gaming works flawlessly, for hours. Stress tests work without issue. vram stress tests pass all checks. Idle states are what triggers the crash. 


Things I've tried:
- DDU, Clean Windows install. 24.8.1, 24.10.1. Minimal and Full Installs.
- Latest firmware for monitor, latest BIOS on motherboard, monitor drivers / ICC color profiles.
- Furmark, Valleybench, Timespy, Vulkan memtest, Superposition, etc, all run with no issues.
- Different cables, HDMI and DP
- Different PSU (changed cable setups as well as the PSU itself, three direct leads to GPU, etc)
- Different GPU in system (RTX 3080 exhibits no such issues)


None of this made a difference. I've already tried all the easy troubleshooting steps at this point as I've been chasing this issue for months now, just hoping that this gets some track so that it gets fixed, or we get some more info on what's causing it. Several threads on reddit and lvl1techs point at this being an issue for a bunch of people.  

[CodeSenshi_541]

UPDATE  - 12 december : ive posted a solution here : https://www.reddit.com/r/AMDHelp/comments/1h5j2sy/comment/m161hwo/?context=3

here is again : 
```

I reverted to AMD Adrenalin driver version 24.5.1, which is reportedly more stable for users experiencing similar issues. Following the steps from this post: AMD Driver Memory Lock Timeout, I customized my refresh rate by reducing it slightly from 165Hz to 163Hz. I then applied the new refresh rate as the active resolution setting for my graphics card.

Since making these changes, my system has been stable for 4-5 hours of use, including tasks like exploring Windows, writing documents, and streaming, without any black screens or freezes. If you're facing similar issues, I highly recommend checking out the guide for precise steps!

The post is quite long, here are simple steps, that I did :

1. Modify Refresh Rate in Adrenalin Software:

   • Open the AMD Adrenalin software.

   • Navigate to the Display Settings section.

   • Locate the refresh rate option and create a custom resolution.

   • Set the refresh rate to 163Hz instead of the default 165Hz.

2. Update the Graphics Card Resolution:

   • Open Windows Display Settings (right-click on the desktop and select Display Settings).

   • Scroll down and click on Advanced Display Settings.

   • Select the display and apply the new custom resolution with a refresh rate of 163Hz.

If this solution doesn’t work for you, here are some additional posts and resources that might help you find a solution:

• https://forums.guru3d.com/threads/for-rx-7900-series-amd-freesync-issues-is-confirmed-if-you-have-bo...

• https://evanshortiss.com/amd-driver-memory-lock-timeout

• https://www.youtube.com/watch?v=zMbBczABavw

• https://www.reddit.com/r/battlefield_4/comments/1xzzn4/tdrdelay_10_fixed_my_crashes_since_last_patch...

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```
UPDATE -  22 december
now 10 or 11 days and my system is stable no crash no BSD no freeze. i recommand to follow my direction ! revert to old driver, custom resolution with a refresh rate 2 or 3 lower than the monitor (important !) and your good to go ! 

[mengelag]

That's Awesome! Glad you found a solution and got it sorted out. Happy Gaming!

[PlumBoniT0]

Unfortunately setting the refresh rate hasn't done it for me.

have you by any chance stumbled upon these other threads? Any idea what this could be related to? 

An important update regarding grey screen (with ve... - AMD Community
7900 xtx Grey screen with blue lines - AMD Community
Grey screen with blue lines : r/pchelp
Solved: CRASH AMD Software Adrenalin Edition - AMD Community
Solved: Adrenaline freeze when I use Alt+Tab on 240 Hz - AMD Community