PC Drivers & Software

[Adamj423]

So this is a BRAND NEW PC. its got a AMD 6700 there are some games that just wont launch because it says the card is not strong enough. which it is but it wont even play the sims???? ive had this issue for 3 weeks not. i even click it on steam and the button goes blue then right back to wehre it says play. i switched over to the onboard GPU and works and loads up. Any idea. idk how to roll back to old drivers on AMD so that may work 

Computer Information:

Manufacturer: To Be Filled By O.E.M.

Model: B550M-C

Form Factor: Desktop

No Touch Input Detected

Processor Information:

CPU Vendor: AuthenticAMD

CPU Brand: AMD Ryzen 5 5500

CPU Family: 0x19

CPU Model: 0x50

CPU Stepping: 0x0

CPU Type: 0x0

Speed: 3593 MHz

12 logical processors

6 physical processors

Hyper-threading: Supported

FCMOV: Supported

SSE2: Supported

SSE3: Supported

SSSE3: Supported

SSE4a: Supported

SSE41: Supported

SSE42: Supported

AES: Supported

AVX: Supported

AVX2: Supported

AVX512F: Unsupported

AVX512PF: Unsupported

AVX512ER: Unsupported

AVX512CD: Unsupported

AVX512VNNI: Unsupported

SHA: Supported

CMPXCHG16B: Supported

LAHF/SAHF: Supported

PrefetchW: Unsupported

Operating System Version:

Windows 11 (64 bit)

NTFS: Supported

Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:

Driver: AMD Radeon RX 6700

DirectX Driver Name: aticfx32.dll

Driver Version: 31.0.23013.1023

DirectX Driver Version: 31.0.23013.1023

Driver Date: 11 28 2023

OpenGL Version: 4.6

Desktop Color Depth: 32 bits per pixel

Monitor Refresh Rate: 60 Hz

DirectX Card: AMD Radeon RX 6700

VendorID: 0x1002

DeviceID: 0x73df

Revision: 0xff

Number of Monitors: 1

Number of Logical Video Cards: 1

No SLI or Crossfire Detected

Primary Display Resolution: 1760 x 990

Desktop Resolution: 1760 x 990

Primary Display Size: 23.62" x 13.39" (27.13" diag), 60.0cm x 34.0cm (68.9cm diag)

Primary Bus Type Not Detected

Primary VRAM Not Detected

Supported MSAA Modes Not Detected

Sound card:

Audio device: Speakers (BW01)

Memory:

RAM: 16257 Mb

VR Hardware:

VR Headset: None detected

Miscellaneous:

UI Language: English

Media Type: Undetermined

Total Hard Disk Space Available: 2134646 MB

Largest Free Hard Disk Block: 474569 MB

OS Install Date: Dec 20, 2023

Game Controller: None detected

MAC Address hash: 589dad1328f79e08364a27f4b404bab4cb9c6512

Storage:

Disk serial number hash: 93ee7d5f

Number of SSDs: 2

SSD sizes: 1000G,240G

Number of HDDs: 1

HDD sizes: 1000G

Number of removable drives: 0

[FunkZ]

What graphics drivers are you using? Drivers that came on the PC installed by the OEM? Or did you download the Adrenalin driver package from AMD?

[Adamj423]

yeah i just downloaded the Adrenalin package 

[FunkZ]

The AMD Ryzen 5 5500 does not have integrated graphics, so I'm confused when you say you "switched over to the onboard GPU and works and loads up."

When you say "ive had this issue for 3 weeks" did it play games fine prior to that? Or you've had the PC for 3 weeks and had this problem since you got it?

[Adamj423]

so what i mean it played it fine before any updates were added sorry. And played fine on another pc or laptop but its ever since i got this one which is better then the other 2 but as soon as i did update to adrenalin it just stoped. i did this out of box btw without adding any updates

[FunkZ]

Ok, since you say it worked fine until the latest driver update, I suggest using DDU (Display Driver Uninstaller) to wipe the existing driver and then do a fresh reinstall of the last known good working driver version.

[Adamj423]

Okay so i got it to pop up after i uninstalled with DDU now where can i get older driver?

[Adamj423]

So i went back to the olderest it would let me the others said error 132 and soon as i did nothing exact same thing 

[FunkZ]

AMD drivers unpack by default to C:\AMD - look there and you should see every driver version you've installed.

[Awol]

My wife used to play sims4 on an FX4100 paired with an R7 200 series GPU. Your PC specs are are more than enough to play Sims with no issue. What other games are you trying to launch ? Can you provide a screenshot of the error/errors you are seeing ?

X570 Aorus Elite / Ryzen 9 5900X / Sapphire Nitro+ RX6900 XT SE / 64GB Quad Kit Kingston Fury Black 3600MHZ CL16 / RM1000 X PSU

[Adamj423]

So heres what it shows when i play sims i also added a video of what happens when i try to play another game 

https://www.youtube.com/watch?v=lYNJsgUxoWE

[Zalugar]

This is apparently a common enough problem with specifically Sims 4 (both AMD and Nvidia) that I can find many threads about it google and the Steam forums. It sounds like an EA problem, not an AMD one. People on the Steam forums suggests this guide.

As for The Hunter, Event Viewer can probably shed some light on why it's failing to boot.