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PC Drivers & Software

mrup
Journeyman III
‎10-26-2019 08:48 AM

cannot click options

I cannot select options in the installation of Radeon. I've tried clicking all over the screen and pressing enter too with mouse. The dialog will not close and I am forced to reboot so the popup box goes away.

See attached image screenshot.

You will notice the mouse 'hot spot' does not match with dialog 'hot spot'.

This has been issue since I got this monitor (over a year ago).

It's resolution is 2560x1080 Ultra Wide Screen.

Preview file
24 KB
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3 Replies
kingfish
MVP
‎10-26-2019 08:53 AM

https://community.amd.com/thread/196209 

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mrup
Journeyman III
‎10-27-2019 04:49 AM

I was asked to provide details about my hardware/software.

Thank you for your support.  

my system:

  • Sapphire Vega56 Nitro Pulse graphics card
  • ASUS B450-F Gaming motherboard, 2801 Bios
  • Windows 10 64bit version 1903
  • AMD Ryzen 7 3700X with 16GB RAM
  • Radeon Adrenalin 19.10.2 (see below for more details)
  • LG 34" UW monitor, 75Mhz refresh, connected via DisplayPort
  • Cooler Master MasterLiquid Lite 240 AIO CPU Liquid Cooler
  • 750W PowerSupply
  • more details: AMD Ryzen 7 @ 4016.36 MHz - CPU-Z VALIDATOR 
  • output from Radeon Settings:

    Radeon Software Version - 19.10.2
    Radeon Software Edition - Adrenalin 2019
    Graphics Chipset - Radeon RX Vega
    High Bandwidth Cache Size - 8176 MB
    High Bandwidth Cache Type - HBM2
    Core Clock - 1590 MHz
    Windows Version - Windows 10 (64 bit)
    System Memory - 16 GB
    CPU Type - AMD Ryzen 7 3700X 8-Core Processor

    Radeon Settings Version - 2019.1023.1545.28374
    View Release Notes - https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-10-2
    Driver Packaging Version - 19.30.31.05-191023a1-347941E-RadeonSoftwareAdrenalin2019
    Provider - Advanced Micro Devices, Inc.
    2D Driver Version - 8.1.1.1634
    Direct3D® Version - 9.14.10.01410
    OpenGL® Version - 26.20.11000.13572
    AMD Audio Driver Version - 10.0.1.12
    Vulkan™ Driver Version - 2.0.106
    Vulkan™ API Version - 1.1.119

    Graphics Card Manufacturer - Powered by AMD
    Graphics Chipset - Radeon RX Vega
    Device ID - 687F
    Vendor ID - 1002
    SubSystem ID - E37F
    SubSystem Vendor ID - 1DA2
    Revision ID - C3
    Bus Type - PCI Express 3.0
    Current Bus Settings - PCI Express 3.0 x16
    BIOS Version - 016.001.001.000
    BIOS Part Number - 113-D0500310-O02
    BIOS Date - 2018/03/26 23:51
    High Bandwidth Cache Size - 8176 MB
    High Bandwidth Cache Type - HBM2
    High Bandwidth Cache Clock - 800 MHz
    Core Clock - 1590 MHz
    High Bandwidth Cache Bandwidth - 409 GByte/s
    Memory Bit Rate - 1.60 Gbps
    2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0002
    OpenGL® API Version - 4.6
    OpenCL™ API Version - 2.0

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mrup
In response to mrup
Journeyman III
‎10-28-2019 07:38 AM

I formatted my drive and reinstalled windows. After install my motherboard installed something called radeon lite. After all the windows updates completed and reboot, I downloaded from amd.com latest radeon drivers: 19.10.2 and the install window did the same thing (see image) newInstall.png

After fresh install I was prompted several changes such as freesync should be on and virtual super resolution should be on. Once made these changes I rebooted. Opened radeon settings and now the mouse position is properly recognized.

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