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PC Drivers & Software

reallydontc4
Adept I

Black screen after installing 24.6.1 during boot, unplugging Valve Index allows boot

 

Hi,

 

Just like the subject line says. Everything has been great the last few months with my Windows 11 and my 7800XT combined with a Valve Index VR headset. The only reason I run windows 11 on the PC is to play VR games with Valve Index. I use Debian and the machine boots fine etc.

The upgrade to 24.6.1 was great initially until I rebooted. Then all I got was a black screen on my monitor. Did some safe boots and all that then found if I unplugged my valve headset during boot the monitor would fire up. Trying switching Display Ports and all that but nothing works to pick the monitor as main display.

Its annoying as all heck having to climb under the desk when I want to boot the machine or wake it up from sleep mode and unplug the headset. 

 

Its only on boot up when the video card picks the primary monitor or wakes up from sleep mode when this problem occurs. 

Windows doesn't even see the VR headset as a monitor so not sure why the 7800XT does.

TBH I wish I never bought the 7800XT. For VR it sucks and driver support has been pretty crappy. 

I have ALWAYS been a loyal AMD fan and have been using their CPU and GPU forever but the lack of VR support and things like this make me wonder what's going on at AMD lately.

21 Replies
reallydontc4
Adept I

Its seems rolling the driver back to 24.5.1 has fixed the problem. Not real fix as I would have welcomed some performance upgrade with VR with the 7800XT. I may put this thing up on Ebay and take a hit and go buy something better.

0 Likes
mmccord173
Adept I

Same here Big Screen Beyond is now recognized as a monitor, as it was not before. Steam VR no longer recognizes headset and gets error 208.  Crosseyed/unusable desktop is visible in the HMD outside of Steam VR now.  It use to remain black until Steam VR was opened.  Installed driver yesterday and thought HMD was sleeping as I did not use Steam VR yesterday, upset to find the HMD had been on all night aging/burning in a desktop image.  Graphics cards that cant work with displays... smh. 

Resolved by setting display to highest resolution in windows, then 'enable direct display' in steam vr developer settings.  Seems new driver reverted this steam vr setting.

0 Likes

I don't see that option in my SteamVR developer settings. Is this the tab you're talking about in the screenshot?

 

DeveloperSettings.png

0 Likes
Spacecycle
Adept I

I'm seeing the same thing with my Valve Index and the 24.6.1 drivers. No signal on my main monitor on boot. Reverting to 24.5.1 fixed it. I'm going to look into submitting a bug report to try to get it on AMD's radar.

I will reinstall 24.6.1 again and submit a bug report also. I should have done that before I reverted back. I have a feeling the bug reports get sorted by what driver is installed currently. I want to make sure this is registered as a 24.6.1 issue.

0 Likes

Good idea. I submitted the bug report with 24.5.1 installed but I was sure to point out it was an issue with 24.6.1 in the description. I wish the bug tool would let you manually select the driver version.

0 Likes
Spacecycle
Adept I

Welp, new driver and it's not fixed nor is it acknowledged in the 24.7.1 driver release notes. I guess I'll do another bug report but I'm not hopeful it will be fixed anytime soon.

0 Likes

I'm getting the exact same issue, Fortunately I'm able to get my screen to pop up by turning my monitor off and back on again which while still being a faf is less of a faf than pulling cables out.

0 Likes
Anurae
Journeyman III

Little push for this topic, as the problem still persists on driver version 24.8.1 on my RX 6800 XT, new bug report submitted, super annoying problem.

0 Likes

Thanks for submitting the bug report. I noticed it still in 24.8.1 too. I always think it's fixed after a driver update, then I run Steam VR and reboot again and it comes back.

I'm not sure if this is completely a related issue, but I'd like to add that there is also issues with said driver versions where having a VR headset plugged into the computer would cause some games to be unable to decern if a GPU actually exists.

I've had this happen with path of exile while having a valve index plugged in, my dad also had the same problem having a rift S plugged in.

Unplugging the VR headset fixed both the game launching issue and the monitor issues for both of us. 

I've done a whole ton of DDU reinstalls of various driver version and had these issues persist throughout unfortunately.

0 Likes

I've recently gone ahead and reinstalled my windows completely, With only having windows, steamvr, chipset and amd gpu drivers installed issue persists.

HOWEVER. I have ran a DDU on this fresh system and rolled back my GPU driver all the way to 23.11.1 and my issue is now.. at least as far as I can tell fixed. (so far every boot my screen comes on without fail)

I have yet to get windows 100% up to date so I'll update this if I run into any windows updates that causes it to go wrong again.

0 Likes

It's been a few weeks now and so far everything is fine on this version of AMD GPU drivers (23.11.1)

0 Likes
nicoco007
Adept I

I've been having basically the same issue with my 7900 XTX but on my end it's been happening since 24.1.1 and it's still happening with the latest driver as of writing (24.9.1). I also did a fresh install of Windows on a brand new drive with no luck. I've submitted bug reports on various versions of the driver including 24.9.1. The latest version of the driver that works properly for me is 23.12.1 so I'll be sticking to that for now, which sucks because it's nearly a year old.

Anurae
Journeyman III

24.9.1 yup problem still present, does AMD even test their stuff with VR headsets still ? Bad enoguh software devs haradly test with VR/AMD combinations. Bug report submitted and my day is ruined, having todo a rollback AGAIN.

0 Likes

I've submitted a new bug report as well. I'm guessing this problem isn't affecting enough people to make it on to their radar which is unfortunate.

0 Likes
Largonator
Journeyman III

Hi everyone,

I created an account to share that I’m also experiencing problems with the newer driver versions when using my RX6800 Founder's Edition in combination with the Valve Index.

After installing the 24.8.1 driver, I’ve been facing the following issue: on the first boot, I’m met with a prolonged black screen. Eventually, I get an image on one of my monitors, but it flickers on and off a few times. During this, I hear the Windows sound indicating new hardware has been detected or plugged in. When I finally get to the Windows login screen, my GPU is not detected in Device Manager, and it seems the system reverts to the default driver.

Oddly, a simple reboot fixes everything, and my system works perfectly afterward. I’ve resorted to pressing the reset button on my PC to skip the wait for the display to show up. This has been my routine for the past month. However, if I disconnect power to my Valve Index, the issue doesn’t occur at all.

I’m going to test driver version 24.9.1, and if things don’t improve, I plan to revert to 24.5.1, which seems to be working better for others.

Unfortunately, driver issues like this have been a recurring problem ever since I bought this card, and it’s especially frustrating because I purchased it primarily for VR use. It feels like there’s no end to the driver-related headaches with AMD, and I’ve found myself having to roll back to older drivers time and again. At this point, I’ve lost confidence in the company’s ability to provide stable support for VR hardware.

I’m glad I stumbled upon this thread—it wasn’t easy to find. It wasn’t until I started suspecting a connection with the Valve Index that I managed to use the right search terms to land here. I can only imagine how many others are facing similar issues, tearing their hair out, or even buying new hardware without realizing the drivers are the root of the problem.

Thanks for reading, and I hope this helps others experiencing the same frustrations.

nicoco007
Adept I

I just updated to 24.10.1 and I think it's been fixed? I've rebooted around a half dozen times now, starting SteamVR after every reboot, and haven't had any issues yet. My display no longer loses signal on boot (it does go black for a few seconds after the Windows spinner and before showing the login screen, but it's always done that). I'm cautiously optimistic.

It looks like 24.10.1 fixed it for me as well. I tested after seeing your post. I've run SteamVR and rebooted twice. So far so good. It would have been nice if they had mentioned it in their driver notes. It makes me think it may come back if they don't know what caused it or what fixed it.

I'll add my 2 pence as well.

Installed 24.10.1 and other than having to start steamVR initially to get direct mode to engage everything seems to be working properly.

Index stays in direct mode and doesn't appear as a monitor, not had any black screens on boot (yet) Steam VR starts up just fine so far as well. 

 

Crossing fingers it doesn't suddenly break with next months update.