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PC Drivers & Software

Doz77
Journeyman III

AMDRyzenMasterDrive fail, blue screen

Dell desktop, Windows 10, AMD Ryzen 2950X.

Started getting blue screen. Computer comes on for a minute and 45 seconds to a few minutes.
Error message : System service exception.
AMDRyzenMasterDriver sys  failed
 
Tried a few things I found about it. Deleted master driver file (don’t remember the name. Seemed to be a common issue?) Windows is up to date.
Was able to go to AMD site and download new drivers.
I only saw one option for download.
Also tried system restore a couple of times. Computer does not stop while running this. Could go for a half hour or so.
Didn’t work.
Any ideas please.
 

 

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4 Replies
joe_the_sailer
Journeyman III

Hey doz77, don't know if you are still encountering the problem, but i had the same issue yesterday and found a solution for me, otherwise everyone can find here maybe a diffrent solution working for them.

It came when trying to install new chipset drivers for my b450 and then BSOD exact same message 20secs after login.

I booted win11 in safe mode with internet. I downloaded safemsi.exe* (just search on the internet), executed it and i got the message that the installer is now enabled. Last step was to go to installed programs and apps and uninstall AMD Ryzen Master. Reboot and everything was fine again.

Chipset should still be uptodate, i'll check that only when it's necessary since it took me hours to find this 4-minutes solution Amd Ryzen Master got unintentionally installed, my fault i think. But i don't need this for now and maybe never ever

safemsi.exe is a tool that creates a thing in the registry, which can also be added manually to enable the Windows Installer even in safe mode. Removing the registry line goes only manually but i'll leave it there Infos of this tool are old, but still uptodate and is working also on Win11. (Definetely a file for my troubleshooting arsenal :P)

As you can see i am not a programmer, but this took only a few minutes and the only knowledge needed is how to start win11 in safemode with networking.

 

So i hope this helps someone and see you on the next BSOD

SimonePellegatta
Journeyman III

Got the same problem, solved by disabling "Memory Integrity".

Go to Windows Security > Device security > Core isolation > Core isolation details > Memory integrity and turn the switch off.

You will be asked to restart the PC. After reboot I no longer got the BSOD.

SP
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Bicowski
Newcomer

Ciao, non ho tempo di fare nulla, mi da lo

schermo blue dopo 20 secondi circa, ho provato a entrare nel BIOS per cercare di disabilitare la scheda grafica integrata con un tutorial ma non ho l’opzione, poi ho capito che non ho una scheda grafica inetgrata nel processore bensi una dedicata, quindi non so come risolvere…

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johnukguy
Adept I

Try not to use Ryzen Master. It's not good software and changes should ideally be made in the BIOS itself, not in software running under Windows. It doesn't do anything that you can't do better in the BIOS and it's not necessary for anything.

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