PC Drivers & Software

[96Louis69]

Hello, I'm a computer layman.

I have the problem that since the last graphics driver update (Adrenalin Edition 24.10.1) my game (EA FC 25) keeps crashing with black screen.. I hope someone can help me

[BigAl01]

First question - does it crash in other games you like to play?  

Second question - Can you check on which DirectX version is actually installed?  Go here, the Microsoft support website.  If you can, upgrade DirectX to the latest version and try the game again (after rebooting of course).

Probable solution - reinstall the 24.9.1 driver update and see if your game functions again.

[96Louis69]

thanks for your answer, games like Raft and Minecraft work. The xDirect version should fit. I had already reinstalled the 24.9.1, unfortunately it didn't work either

[BigAl01]

It's hard for me to understand your screen snaps in German, but it looks like you have DirectX 12 installed and the last update was 11 October 2024.  I think that I would search the Internet for other people having issues with EA FC 25, especially related to DirectX errors.  

Do you have another computer that you can try EA FC 25 on to see if it crashes too?  It could be a game-specific problem.

[96Louis69]

Yes, I think update wise everything should fit. The XDirect error does not always appear either. Often the game crashes with black screen without error message.

[96Louis69]

this message appears when I start fortnite.

[BigAl01]

Can you translate the German language to English?  I can't use Google Translate to highlight text from an image.  I have no idea what the message is saying about the AMD Adrenalin 24.10.1 driver.

[96Louis69]

Sorry, I had to update Fortnite first

[BigAl01 · Accepted solution]

Well, I would use DDU to cleanly uninstall your current 24.10.1 Adrenalin driver and then install the 24.8.1 Adrenalin driver, since you already tried the 24.9.1 Adrenalin driver.  I know it's a pain and I wish I knew why certain games crash with certain driver updates.

[96Louis69]

Thank you I'll try it

[96Louis69]

Thank you very much, it actually got better, I've now played EA FC 25 for 1 hour and it didn't crash. It's just a little laggy

[BigAl01]

Great.  There are probably some tweaks in your system that will take out the delays or 'lagginess'.  Maybe a memory setting is set too high, or even the Internet connection is flaky.