PC Drivers & Software

[magrega]

Hi!

I have a Vivobook S 14 laptop (M3402RA model) running Win11. After I installed latest AMD Graphics driver I noticed that everytime my laptop screen turns off my bluetooth audio starts breaking up. Either if I lock my screen with Win + L or I just leave the laptop idle for a while until the screen goes black then I see this problem occur.

I've reinstalled win10 and win11 countless number of times, tried installing all kinds of drivers from laptop's manufacturer website as well as from Windows Update center and the AMD website itself. Nothing seems to work. The only scenario where bluetooth works fine in sleep mode is when I completely delete the AMD graphic driver and Windows uses Basic Videodriver. Installing older versions of AMD drivers didn't help as well as installing the latest versions.

I've also replaced the wi-fi module in my laptop to exclude physical malfunction. The problem persists even if I use a regular usb bluetooth dongle. I am at my wits' end here.
My all other drivers are the latest as well as Bios is the latest version. The windows is fully updated. I run Win11 23H2

[magrega]

thanks for the advice. I tried that. Since I have the AMD chipset I went to AMD website and downloaded everything from there. I also tried manufacturer's auto driver update software but to no avail

[magrega]

When my laptop enters sleep mode while bluetooth is on and playing music it starts stuttering a bit, skipping audio from time to time.

I tried a tremendous number of different drivers and updates but it stays the same. The only things I could discover:

• If I disable AMD GPU driver in Device manager, the basic GPU driver comes into play and bluetooth stutter stops but I can't use an external monitor.

• If my AMD GPU drivers are activated any music that is played (both locally from hard drive or online, like from youtube) stutters but if I put on a twitch stream and lock my screen, the audio is fine.

It's somehow connected to how the laptop enters S0 sleep state which is impossible to turn off and go back to S3. Any Ideas would be appreciated

[magrega · Accepted solution]

I've found a solution.

AMD Graphic driver caused DPC count of ntoskrnl.exe to go high, throttling cpu. I found this post on reddit and went to the second solution.

What I did was:
1. Downloaded and extracted PowerSettingsExplorer.zip contents
2. Launched PowerSettingsExplorer.exe as admin
3. Found 2 options: Processor Idle Demote Threshold and Processor Idle Promote Threshold
4. Unticked them
5. Went to power plan settings, found new options under "Processor Power Management" and set both to 100%

I understand that this is probably more of a workaround than a solution. I don't really know what these two options do but I think always running them at 100% without letting the system control them would lead to a faster CPU wear but at least this solution allows for experience I was hoping to achieve (which is a basic user laptop experience, jesus christ).

AMD need to do something with their messed up drivers so regular users won't have to spend years troubleshooting it themselves. They didn't even reply to any of my bugreports.