cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

PC Drivers & Software

magrega
Journeyman III
‎12-12-2024 01:56 AM

AMD Graphics driver breaks bluetooth

Hi!

I have a Vivobook S 14 laptop (M3402RA model) running Win11. After I installed latest AMD Graphics driver I noticed that everytime my laptop screen turns off my bluetooth audio starts breaking up. Either if I lock my screen with Win + L or I just leave the laptop idle for a while until the screen goes black then I see this problem occur.

I've reinstalled win10 and win11 countless number of times, tried installing all kinds of drivers from laptop's manufacturer website as well as from Windows Update center and the AMD website itself. Nothing seems to work. The only scenario where bluetooth works fine in sleep mode is when I completely delete the AMD graphic driver and Windows uses Basic Videodriver. Installing older versions of AMD drivers didn't help as well as installing the latest versions.

I've also replaced the wi-fi module in my laptop to exclude physical malfunction. The problem persists even if I use a regular usb bluetooth dongle. I am at my wits' end here.
My all other drivers are the latest as well as Bios is the latest version. The windows is fully updated. I run Win11 23H2

0 Likes
2 Replies
magrega
In response to pokelto3
Journeyman III
‎12-12-2024 01:36 PM

thanks for the advice. I tried that. Since I have the AMD chipset I went to AMD website and downloaded everything from there. I also tried manufacturer's auto driver update software but to no avail

0 Likes
magrega
Journeyman III
Sunday

When my laptop enters sleep mode while bluetooth is on and playing music it starts stuttering a bit, skipping audio from time to time.

I tried a tremendous number of different drivers and updates but it stays the same. The only things I could discover:

  • If I disable AMD GPU driver in Device manager, the basic GPU driver comes into play and bluetooth stutter stops but I can't use an external monitor.

  • If my AMD GPU drivers are activated any music that is played (both locally from hard drive or online, like from youtube) stutters but if I put on a twitch stream and lock my screen, the audio is fine.

It's somehow connected to how the laptop enters S0 sleep state which is impossible to turn off and go back to S3. Any Ideas would be appreciated

0 Likes