PC Drivers & Software

[SupremeLeaderJoro]

Hi AMD Community,

After doing a fresh windows 11 re-install I am unable to install the latest AMD Chipset Drivers.
Here you can find my PC hardware: https://pcpartpicker.com/user/geohuk/saved/#view=62cqRB
I have the latest BIOS version - 4408.

Here is the installation logfile as well: https://pastebin.com/xuQbSa6i

EDIT: There were newer drivers(4.11.15.342) on the AMD website as pointed bellow. Unfortunately same vague error - "System configuration is not compatible for RAID drivers or applications installation"
Here is the log: https://pastebin.com/QwiJhRR1

[ardankyaosen]

Unless I'm misreading your hardware, you have a x570 motherboard.  The latest chipset drivers for that aren't 4.07.13.2243.  They're 4.11.15.342:

Revision Number

4.11.15.342

File Size

54 MB

Release Date

11/21/2022

https://www.amd.com/en/support/chipsets/amd-socket-am4/x570 

[ardankyaosen]

You edited your OP to include the error message you're getting:

"System configuration is not compatible for RAID drivers or applications installation"

I'm assuming you don't have a RAID.  That's outside of my experience, and looking around the forum doesn't give an absolute answer.  The best I found is that someone claimed he fixed that error by installing the correct Microsoft Visual C++ Redistributable Runtimes.  I'd suggest installing an all-in-one package of those.  Here's one at TechPowerUp:

https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/ 

I think the link on this Microsoft site will get you something similar:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170 

If that doesn't fix the issue, the only other things I can suggest are from the AMD KB article on installing their chipset drivers:

https://www.amd.com/en/support/kb/faq/chipset-install 

There's nothing specific about this error there, but I'd suggest these:

• Please ensure the antivirus software and definitions are up to date and/or temporarily disable your antivirus software until the installation of the chipset driver package is complete.
   
• Please run Windows Update and apply all available critical and important updates to ensure full compatibility with the chipset driver package being installed.
   
• Repair system registry and files by running the Windows Deployment Image Servicing and Management (DISM) and System File Checker (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files then replaces corrupted, damaged, and incorrect versions.
  • To run the DISM command use the Windows key + X keyboard shortcut to open the Power User menu, then select Command Prompt (Admin). Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotes) and press Enter. While running DISM you may notice the process will appear to pause at 20%. After a few minutes, the operation will continue. ​​
     
  • To run the SFC command use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin). Type "SFC /SCANNOW" (without quotes) and press Enter. For more information on using SFC, please refer to the Microsoft article: Use the System File Checker tool to repair missing or corrupted system files

And, if all of that fails, the next step would be to contact AMD:

https://www.amd.com/en/support/contact-email-form 

And, I guess I'd suggest indicating your displeasure in their chipset drivers throwing an error and giving no suggestions for solving it anywhere.

[Crimsom]

After a lot of research, I managed to do it:

1) Turn off all Windows Security

- Go to Virus & threat protection -> Manage settings -> Turn everything off

2) Log in to the Admin user (do not proceed if you are logged in as a normal user without admin privileges. Make sure you log in to the same admin user account that prompts for a password when you double-click the installer)

3) Set the system to English (United States)

- Go to Language settings -> Add a language -> Select English (United States) -> Mark it as the display language

4) Restart the computer

5) Set the Regional format to English (United States)

Here's the most surprising part:

It turns out I had customized the Regional format (through the old-fashioned Control Panel settings)

I had to:

6) Select any other Regional format

7) Then switch it back to English (United States) to reset it to the default, non-customized Regional settings for English (United States)

Restart the computer again

After doing all this, it magically allowed me to install everything!

Once the process was complete, I customized my Regional format back to my preferences >.<!