PC Drivers & Software

[xlox]

Hi since adrenalin 2020 , i've got black screens happening randomly ("black screen" but must be a bsod with loss of display from the gpu , screen turns black , hard drive writhing things than computer reboots after 30s/1min)

with "whocrashed" i see the error is "video_tdr_failure" in atikmpag.sys

I rolled back from 20.2.1 to 19.11.3 and I have absolutely no problem with 19.11.3

i'm on radeon vii + 3900x + x570 + 32Go gskill

someone has a clue ?

reporting weird reading from task manager since 2020 adrenalin ... "compute 2" graph missing for example

[igni]

Try disabling HBCC, Anti-Lag, and Enhanced Sync if you have  those enabled.

Regards,

(Junk drivers.)

[xlox]

thanks ! but I never activate any of these

[rawintellect]

Add a TdrDelay.

1. Go to your registry: Start --> Run --> Type in "Regedit"

2. Go to "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers" and create a key of type "DWORD (32-bit)" and name "TdrDelay" with a value of "a" (no quotes), which is 10, as Hexadecimal value.

[igni]

that doesn't really help or fixes the issue (tried that already), also radeon vii owner. 

It just gives more time before system tries to recover the driver when its hanged/crashed.

[xlox]

In fact I spoke about the problem to amd support ,

despite having no issues with ram (memtest ran for 3h30) or being asolutely stable with 19.11.3,

they wanted me to test ram @3200 (my rams are at 3600 (4x4400 sticks)) and a reset bios to default etc, but I didn't have the time to test that yet, and even if it solves the problem I wouldn't be satified with the solution as 19.11.3 are fine

[xlox]

I have 20.2.2 installed for two days , gaming + working on triple screen .. seems ok for now !

[xlox]

ok new black screen just happened ...

whocrashed doesn't indicates the same problem (now whea error ) , but the crash is exactly the same ... black screen - writes dump - restart...

going back to 19.11.3

[gunnels]

I realize that you probably have a lot of reasons to *not* do this, but my system has not black-screened for 36 hours now (it was doing so every 2-3 hours).  I installed the newest version of the Enterprise drivers and, since then ... no problems.  For me, it's worth it, at least in the short term.

[mickeekung]

This is the main problem for my 5600xt.

[ryeloc]

I'm having this same exact issue. Tried 20.3.1 and 20.2.2 both do the same thing, black screen timeout and system reboot after about a minute. Reviewing the memory dump with WINDBG it says the following. I might rollback to an older driver, but I really think AMD should be looking into this. I put my memory modules @ 2400 and still get the same issue. Had them previously @ 3200. I also formatted and installed fresh OS with the drivers below and issue still remains. System specs below

Hardware:
CPU: Ryzen 7 3700X
GPU: AMD Radeon VII
Motherboard: Auros X570 Ultra
RAM: G.SKILL Flare X Series 16GB (2 x 8GB) - F4-3200C14D-16GFX
Drive1: Samsung - 970 EVO 500GB M.2-2280 SSD
Drive2: Samsung - 960 EVO 250GB M.2-2280 SSD
Drive3: Samsung - 850 EVO-Series 500GB 2.5" SSD
PSU: Corsair HX850i Platnium + Type 3 Cables
Monitor 1: ASUS ROG Strix XG32VQ 31.5" WQHD 144Hz FreeSync Curved
Monitor 2: LG 32" 32GK650F 1440p 144hz FreeSync
Case: Corsair - Obsidian 500D RGB SE ATX Mid Tower Case

Software:
Windows 10 64 bit 1909
Radeon Software Version: 20.2.2
Motherboard BIOS: F12e

******************************************************************************* *                                                                             * *                        Bugcheck Analysis                                    * *                                                                             * *******************************************************************************  VIDEO_TDR_FAILURE (116) Attempt to reset the display driver and recover from timeout failed. Arguments: Arg1: ffff838688edf010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). Arg2: fffff80088670818, The pointer into responsible device driver module (e.g. owner tag). Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation. Arg4: 0000000000000003, Optional internal context dependent data.

[voleon]

Does anyone actually have a fix yet? This seems to be far too widespread of an issue to just me a hardware issue.

[dragoonxx]

I've been having the exact same issue. i've tried virgin install (on a separate drive) with nothing but os and drivers...still crashed, set TDR recovery to 8, then 10... still crashing- the interesting thing (to me) is one monitor (which is connected via Displayport to DVI - and i've tried two different cable setups for this) will freeze when it crashes, but my TV (connected via HDMI) doesn't.

MSI Z87-GD65

CPU: Intel Core i5 4670k

32 gigs DDR3 1866 (memtested for 24 hours with zero issue)

Monitor 1: Dell 2209WA

Monitor 2: Toshiba TV

Drivers tried: 20.1.3, 20.2.1, 20.4.1

[xlox]

20.4.2 "known issues" doesn't seem to solve all this problems, i won't waste my time to test 20.4.2  ... still running with 19.11.3

[xlox]

is there a way to unset the "probably resolved" state of the thread ?

[dragoonxx]

it was seeming like the newest release was "good" and fixed my problem...and then starting yesterday i've had... half a dozen or more in ~36 hours...

[xlox]

I finally installed 20.4.2 as I saw two posts about 2 guys that had no problems with their radeon VII and 20.4.2 ... And I'm pleased to confirm that it's been 3-4 days (24h/24) and no blackscreen happened, no reboot, nothing , it's seem stable for me

playing with oc (2155mhz and 1200 mhz ram)  and working with triple screen , everything seems smooth with these one

(well done ?)

[nouri92]

I've a new PC and for me 20.4.1 and 20.5.1 didn't fix anything. Still crashing with TDR Failure. I deinstalled the Radeon Software and no crashes...So why they say "check your RAM" or other things when it's definitely their software????I'm so angry about this! I can't bring the Radeon Software to work. I tried nearly EVERYTHING I found in this forum and other forums. Whats wrong with AMD? Why the 5xxx series are so?

I've a Sapphire RX5700XT Nitro+

ASUS ROG STRIX X570-E

3600MHz RAM CL16 manually set to 3200MHz because ASUS also have problems with DOCP -.-

My PSU has enough power. Its a bequiet Straight Power 11 750W Platinum.

Also I tried several BIOS settings such as PCIe Gen 3 and so on. NOTHING worked.

[xlox]

sorry, can't tell for 5700xt , i have a VII that works fine now with adrenalin 2020 with 20.4.2 and 20.5.1... had this TDR problem with adrenalin since 19.12.1 so I stayed with 19.11.3 for months