PC Building

[lakim]

J'ai un problème avec mon pc, quand je lance n'importe quel jeu il crash après avoir affiché des écran verts pour ensuite redémarrer.

Config

• Motherboard: MSI PRO B650-A WIFI (MS-7D75)

• CPU: AMD Ryzen 7 7700

• PSU: MSI A650GL (650w)

• Display(s): Samsung S24D330 HDMI to HDMI (1080p 60Hz)

• System Memory: Corsair Vengeance Black - 2 x 16 Go (32 Go) - DDR5 4800 MHz - CL40

• GPUAMD Radeon RX 6750 XT ASRock Inc. Challenger Pro

• OS (Version): Windows 11 Professionnel

• Driver: Adrenalin 24.12.1 (2024-12-05)

• Applications: Pratiquement tous les jeux

• Background Apps: Discord ou rien

Infos supplémentaires : J'ai construit ce pc il y a 2 mois et jusqu'ici il marchait très bien jusqu'à ce que ces crashs récurrents apparaissent, parfois c'est un blue screen mais la plupart du temps c'est juste un écran vert + redémarrage du pc. J'ai remarqué sur le stress test que le pc crash quand le CPU et le GPU sont sollicité.

Ce que j'ai fais :

-Changer de slot PCIE

-réinitialiser mon pc

-réinstaller mes drivers

-réaliser un stress test avec userDiaghttps://userdiag.com/id/M3ndr4E9eD 

Merci pour toute aide.

[BigAl01]

This post is in French.  Translation:

I have a problem with my pc, when I launch any game it crashes after displaying green screens and then restarts.

Additional info: I built this pc 2 months ago and so far it was working fine until these recurring crashes appeared, sometimes it's a blue screen but most of the time it's just a green screen + restarting the pc. I noticed on the stress test that the pc crashes when the CPU and GPU are used.

What I did:

-Change PCIE slot

-reset my pc

-reinstall my drivers

- carry out a stress test with userDiaghttps://userdiag.com/id/M3ndr4E9eD

Thank you for any help.

So, my first question - Did @lakim have any issues prior to the installation of the 24.12.1 Adrenalin driver update?  If you had no issues with green or blue screens prior to that update, I would certainly recommend that you go back to the previous update version you were using (probably 24.10.1, since there was no 24.11.1 update).

[lakim]

The crashes started before the pilots Adrenalin 24.12. I tried to go back to the old version (Adrenalin 24.10.1) and the crashes are still there.

[mengelag]

Did you use the AMD DDU tool to clean out your drivers so you could do a clean install of the previous version? You could also try one release prior to Adrenalin 24.10.1.

[lakim]

So I used the AMD DDU tool to clean my drivers and installed versions older than Adrenalin 24.10.1. and the problem persists. the problem may be linked to the 650w power supply, but I can't verify this as I don't have a power supply to test.

[BigAl01]

It could be the PSU, and as you say, it's hard to know without swapping in a different one.  If you cannot get your hands on another PSU with higher wattage (say 750 Watts or greater), you might check the power connections to your motherboard (main connector and the CPU connector(s).  Please ensure that you are using two separate cables to your RX 6750 XT from the PSU, and not a splitter on just one cable.

[lakim]

First of all, I used a single PCI Express GPU power cable PCI-e digger card, 8-pin, 6 + 2-pin. I only have this type of cable, so I've added another PCI-e, 8-pin, 6 + 2-pin, so that the card is powered by 2 different cables and the PC still crashes. I'll try to get a power supply > 650w.

[lakim]

I found the problem

Situation 1

Here when i do a stress test on GPU there is no problem.

Situation 2 (DEFAULT SETTINGS)

Here when i do a stress test the pc crash

The main problem is that I want to keep my settings from situation 1 while I play, but they randomly revert to the default settings while playing. How can I keep these settings from the first screen

[BigAl01]

I think what you are showing me is that your fan curve in Situation 1 is set for a higher fan RPM (up to 90%) than the fans are set in the default (Situation 2) setting, where it goes up to about 70%.  So you have a problem with overheating the GPU.  

I would expect your fan curve settings to be saved in the Adrenalin software, but for some reason your system is dropping back to a default fan setting periodically - suggesting that another application is trying to control your fans.  This app could be one from the motherboard manufacturer or even the GPU manufacturer.  Look in your Task Manager - Startup Apps listing to see what is running when you boot the computer; maybe you can disable one of these other apps that could be controlling your GPU / system fans.

Also, I recommend you try the just released Adrenalin 25.2.1 driver update.  It's optional but I now have it installed on my main computer and it's working fine for me.  

[cpurpe91]

In my experience the performance tuning is hit or miss when it comes to keeping fan information. There is an option to export the profile. I use this export my fan information and import when the app does lose the fan profile. It happens from time to time to me as well. 

[cpurpe91]

You should look into possibly repasting and getting new thermal pads.