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Graphics Cards

Xelyum
Journeyman III
a week ago

Video playback freezes for 1 second

Hi, I just finished my build and installed windows 11 and the latest recommended drivers.

Youtube videos and videos in general periodically freeze for 1 second and continue playing without other issues (happens every ~5 minute).

Any ideas what's going on ? Can I fix this myself or will I have to wait for a solution from AMD ?

 

My build :
CPU : Ryzen 7 7800X3D

GPU : Radeon 7800 XT

RAM : Corsair Vengeance 32GB DDR5 6000MHz Cl30

Motherboard : MSI PRO B650-S Wifi (updated to the latest bios)

PSU : Corsair RM750e 750Watt

SSD : WD Blue sn580

Drivers :

GPU :

GPU1 - AMD Radeon RX 7800 XT - Primary/Discrete
VRAM1 - 16368 MB - GDDR6 2438 MHz
Driver Version - 23.40.33.01-240508a1-403196C-AMD-Software-Adrenalin-Edition
AMD Windows Driver Version - 31.0.24033.1003
Direct3D API Version - 12.2
Vulkan™ API Version - 1.3.277
OpenCL™ API Version - 2.0
OpenGL® API Version - 4.6
Direct3D® Driver Version - 9.17.11.0260
Vulkan™ Driver Version - 2.0.299
OpenCL® Driver Version - 31.0.24033.1003
OpenGL® Driver Version - 24.05.231107_282afec
2D Driver Version - 8.1.1.1634
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000
UI Version - 2024.0508.1945.2016
AMD Audio Driver Version - 10.0.1.30
Driver Provider - Advanced Micro Devices, Inc.
Windows Edition - Windows 11 Core (64 bit)
Windows Version - 23H2

iGPU :
APU2 - AMD Radeon(TM) Graphics - Integrated
VRAM2 - 512 MB - DDR5 3000 MHz
Driver Version - 23.40.33.01-240508a1-403196C-AMD-Software-Adrenalin-Edition
AMD Windows Driver Version - 31.0.24033.1003
Direct3D API Version - 12.1
Vulkan™ API Version - 1.3.277
OpenCL™ API Version - 2.0
OpenGL® API Version - 4.6
Direct3D® Driver Version - 9.17.11.0260
Vulkan™ Driver Version - 2.0.299
OpenCL® Driver Version - 31.0.24033.1003
OpenGL® Driver Version - 24.05.231107_282afec
2D Driver Version - 8.1.1.1634
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001
UI Version - 2024.0508.1945.2016
AMD Audio Driver Version - 10.0.1.30
Driver Provider - Advanced Micro Devices, Inc.
Windows Edition - Windows 11 Core (64 bit)
Windows Version - 23H2

CPU :

CPU - AMD Ryzen 7 7800X3D 8-Core Processor - 8 Cores
RAM - 32 GB
Model - AMD Ryzen 7 7800X3D 8-Core Processor
Processor Speed - 4.20 GHz
Cores - 8
Threads - 16
RAM - 32 GB


Edit to add : Sound keeps cutting in and out when I'm playing Helldivers 2.

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Xelyum
Journeyman III
a week ago

Found the reason : I was using one of the blue USB ports and it turns out that all of the blue USB 3.2 Gen 1 ports on that motherboard are connected to something called "Hub-1074" and I guess there's a bandwidth issue ? Because upgrading the chipset driver made it better but didn't fix it. Tried a headset that connected with 3.5mm jack and the problem didn't occur, so I tried connecting to one of the USB 3.2 Gen 2 ports that connect to the CPU, and so far it has worked without issues. So it's probably due to the fact that the blue USB ports are on a hub.

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