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General Discussions

ElGreco
Journeyman III
‎02-23-2024 02:32 PM

Unpredictable crashes black screen no BSOD (Kernel-Power 142 (173) - Kernel-Power 41 (63) - HAL 13

 

Hello,
I built my first gaming PC 5 days ago and have since been experiencing unpredictable crashes for like once or twice a day. They look like to be quite random or at least I can't reproduce them.

My PC's monitors lock up and hang, and my computer is completely frozen and unresponsive for few moments, then the computer reboots to the login screen. There is no BSOD when these crashes happen.

These crashes have nothing to do with what I am doing. For now, I never had any crash when I am using GPU/CPU in game etc... It mostly happens when my computer is idle from what I saw (at least didn't crash when I was in game).

Here are the logs of the Event Viewer. Every time this happens, the following error codes are found at the moment of the crash:

  • Kernel-Power 142 (173)

  • Kernel-Power 41 (63)

  • HAL 13

  • EventLog 6008

  • Eventlog 1101

System specs:

  • Motherboard: Asus Prime B650 Plus (Latest BIOS vers. 2413)

  • CPU: AMD Ryzen 5 7600X (no PBO or overclocking enabled)

  • CPU Cooler: Thermalright Phantom Spirit 120SE

  • RAM: CORSAIR Vengeance DDR5 RAM 32GB (2x16GB) 6000MHz CL30 AMD Expo (CMK32GX5M2B6000Z30) (Not using EXPO)

  • GPU: AMD RADEON 7800XT Pulse (Latest driver vers. 31.0.24002.92)

  • Boot Drive: Samsung SSD 980 NVME M.2 (1TB)

  • PSU: MSI MAG A850GL PCIE5 80Plus Gold

  • Operating System: Windows 10 Pro 64-Bit (Latest update 22H2 19045.4046)

I am quite hopeless for now and would like to know if some of you faced this issue and how did you solved it? How can I know if it is software related or hardware?

PS: Even with resetting my windows, crash still occured.

2 Replies
kage59
Journeyman III
‎09-22-2024 04:16 PM

Hi I have the same problem

Do you have find out a solution?

 

dkaya
Journeyman III
‎09-23-2024 06:12 PM

  • Motherboard: MSI B650 gaming plus wifi

  • CPU: AMD Ryzen 5 7600 

  • RAM: CORSAIR Vengeance DDR5 32GB (2x16GB) DDR5 6000MHz CL30 (CMK32GX5M2B6000Z30)

  • GPU: internal gpu in processor

  • Boot Drive: Samsung Evo Plus NVME M.2 (1TB)

  • PSU: Corsair RM850 850W PSU

  • Operating System: Windows 10 Pro 64-Bit (Latest update 22H2 19045.4894)

Same problem. memtest ok. occt test ok. gtx1080 gpu but same problem everytime. I installed a single ram stick and still the same problems persist.

 

But hey The only thing we both have in common is our RAM. This is very interesting. Could the RAM really be the problem? I chose a RAM that is completely compatible with the motherboard. Some people say it is the PSU, but I don't think so. Because I used it without any problems in my old system.