General Discussions

[Davidb77]

Hello, 

hoping this is the right place to post. I’ve recently purchased a AMD EPYC 9374f to go into a Gigabyte MZ33-AR0. While inspecting the socket for the cpu I noticed what looked like a dark spot. It looks like a pin is out of place. My question is, do I ask for a return or is this not going to be an issue. Any help would be greatly appreciated!

 

[elstaci]

I suggest you open a AMD SUPPORT - WARRANTY Ticket and asked them after uploading your images from here: https://www.amd.com/en/forms/contact-us/support.html

I would get a magnifying glass and physically check the pin or pins in that dark spot. Could just be some left over dirt from the manufacturing process. 

Anyways, AMD SUPPORT - Warranty can probably tell you if you need to RMA your processor or not or give you instructions on how to test the processor out.

NOTE: Using a Magnifying app on your photo it shows the dark pin to be perfectly normal in shape and size except it seems to be dirty or possibly could be a burn mark like from a short:

Get some 90% or higher Isopropyl Alcohol and gently clean it with a soft brush and see if the dark spot goes away.

[Davidb77]

Great info! I appreciate it. 

[eebiii]

Even if it comes clean, I would be hesitant to use it. What if it shorts again with your new parts in it? I would return for another board. That is way to suspect for me. Just my opinion.

[Davidb77]

Thanks for the reply. I think that’s what I’m going to have to do. MB came from Newegg so I think it shouldn’t be an issue to a RMA. 

[eebiii]

@elstaci knows more than I ever could but these kinds of posts make me pay extra attention to new boards and sockets. I have been lazy as of late and just start throwing it all together. I do a lot of water-cooled builds and it sucks when everything's together and the board is bad. So, if I see any damage from here on out, it's immediate RMA for me. I walked into Microcenter the other day and they had over 20 boards that were open box, missing parts etc. They say they test them. I say BS. Half are prob shorted out.

[Davidb77]

 took another pic, when you zoom into this one it’s a bit more clear 

[elstaci]

Yes it is clearer.

I would definitely open a AMD SUPPORT - WARRANTY Ticket to see if it something that needs to be RMA.

But if the short to the pin on the processor was due to a defective Motherboard your AMD Warranty would most likely be voided unless it can be proven that the CPU itself shorted out the MB.

either way good luck.

[Davidb77]

I haven’t even powered the board up yet. I noticed this while getting it ready to be built 

[Davidb77]

This pic is of the board the cpu is fine. All new parts with no power having been put through them yet. 

[elstaci]

Sorry that looked like a CPU pins.

Not familiar with Sockets with CPU type pins on it.

In that case I would open a Warranty ticket for your Motherboard and have it replaced. That looks like it is darkened due to a short. If you clean the pin and it is still dark then that would verify a shorted pin.

Also I wouldn't install a processor on it since if it is due to a short it might damage your processor voiding its AMD warranty.

[eebiii]

It looks burnt. I am trying to find a pic of another board to match up. But am having a hard time finding one without a cap on it.