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General Discussions

O2P
Journeyman III
Tuesday

PC shuting down while playing video games

Hello everyone,

I've had this issue for some time now : my pc shuts down (power off) while playing different games.

Here's my specs :
GPU : AMD radeon RX 6500 XT
CPU : intel core i5 12400
PSU : corsair CX750
Motherboard : TUF GAMING B760M-PLUS D4

One example i can give is when i try to play Baldur's Gate 3 : during the intruduction on the nautiloid there is a cut scene in a room past Shadow Heart where you activate a console and a human transform into a mindflayer in a box. My pc shuts down mid cut scene and its just one exemple with one game ...

All my drivers are up to date, windows too. I changed my moterboard, cpu, ram and psu recently so i am pretty sure its my gpu. I dont know if there's a way to fix it without changing it (me poor and gpu expensive).

Ty for reading

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6 Replies
elstaci
MVP
Tuesday

It the GPU card hotspot going above 110c while playing?

 

Is your Intel overheating?

 

Do you have go air circulation inside your PC case?

 

are all the Case, CPU, & GPU fans running at maximum?

O2P
In response to elstaci
Journeyman III
Tuesday

So,

While i play my GPU hotspot is around 60c but when i crash it hits 107c and the fans seems to be runnging at maximum.

Else, my intel doesnt overheat but there is an opening in the front of my pc case (15cmx13cm).

Hope it will help

elstaci
In response to O2P
MVP
Tuesday

Okay download OCCT and run all 3 Stess tests and see if the PC either crashes or shutdown during one of the 3 tests.

 

While running the test check for Temperatures (Overheating) Fan speeds, and PSU Outputs (within 5% tolerance for 12/5.0/3.3 VDC.

 

Run OCCT GPU VRam test and see if the computer crashes. It is possible you might have bad Vram memory in your GPU card.

 

Stressing your hardware might indicate which hardware (GPU, CPU, or PSU) is causing your PC to shutdown under heavy loads.

 

Also make sure you have the latest Non-BETA BIOS installed, latest AMD CHIPSET Drivers, Latest AMD Graphic Driver installed.

 

Also check to make sure your RAM Memory is compatible with your Motherboard and Intel Processor.  You can run Windows Memory Diagnostic to check your RAM memory for bad sticks.

 

NOTE: If the maximum hotspot temperature reached before crashing was 107c it is still within its engineered safe Maximum Operating Temperature of 110c.

 

It is possible it can be a AMD graphics issue. So try installing a previous AMD driver if all of the above checks good from here: https://www.amd.com/en/support/downloads/previous-drivers.html/graphics/radeon-rx/radeon-rx-6000-ser...

 

Latest RX 6500XT Driver: https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-rx/radeon-rx-6000-series/amd-r...

O2P
In response to elstaci
Journeyman III
Tuesday

Ok, I tried some OCCT tests and have found that it crashes using the "3D standart" combined test configuartion (tested 3D adaptative and VRAM but it doesnt crash). It crashes 10 sec after lauching the test.

The 3D standart configuration are : - shader complexity = 3
                                                                  - usage limit = 100

Else, i made sure that all drivers are up to date and did the windows memory test with no problems. And all is compatible.

 

elstaci
In response to O2P
MVP
Tuesday

Open a AMD SUPPORT - Warranty ticket and see if they believe your GPU card needs to be RMAed if purchased from AMD Store from here: https://www.amd.com/en/forms/contact-us/support.html

O2P
In response to elstaci
Journeyman III
yesterday

Ty for your replies and time. Just sent the ticket, hope it will work !