General Discussions

Airtwist

System Specifications:

Motherboard: MSI B550 Gaming Plus
CPU: AMD Ryzen 7 5700X3D
GPU: Sapphire AMD Radeon RX 7900 XTX PULSE OC (Driver verison 24.12.1)
Storage: Samsung 970 EVO 1TB + Samsung 970 EVO 2TB
PSU: Thermaltake Toughpower GF3 1200W
Memory (XMP 3200):
- G.Skill AEGIS [F4-3200C16D-16GIS] 2x8GB
- G.Skill Ripjaws V [F4-3200C16D-16GVKB] 2x8GB
OS: Windows 11 24H2 x64

Issue:
Since November, I've been experiencing random system freezes during gaming or even while browsing. I’ve tried troubleshooting the issue extensively, but the problem persists.

Steps Taken So Far:

CPU Testing: Ran Prime95 – no issues detected.
Memory Testing: Used MemTest86 – no errors found.
Stress Testing: Ran OCCT – all tests passed without issues.
Windows Reinstallation: Reinstalled Windows 5 days ago – problem still occurs.
SAM : Disabled SAM last week, which significantly reduced the frequency of freezes (almost none in the last 5 days), but the system froze again today while watching CES.

So basically, this is my last cry for help, I guess. After this, I’ll just have to suffer through it and wait for an update in a few months. If the issue persists,
I’ll only have two suspects left after upgrade to am5: the GPU and the PSU.

Windows System Log - https://drive.google.com/file/d/1souhlvGo3fGtaHVsT79hTvhpoXc-IXrj/view?usp=sharing

Airtwist

Final Update / Solution
After extensive troubleshooting, the issue appears resolved. Here's the breakdown of what worked:

1. Memory Configuration Adjustment
- Removed the G.Skill AEGIS (F4-3200C16D-16GIS) 2x8GB kit, leaving only the Ripjaws V (F4-3200C16D-16GVKB) modules.
- Why? Mixing RAM kits (even with identical XMP profiles) can cause instability due to differences in subtimings, voltage tolerances, or memory chips (e.g., Hynix vs. Samsung). This likely resolved subtle compatibility issues that Prime95/MemTest86 didn’t detect.

2. SSD Power Management Tweaks
- Disabled Link Power Management (LPM) and other energy-saving features for NVMe drives via:
- Windows Power Plan → PCIe/NVMe Link State Power Management → Off
- Samsung Magician → Performance Over Power Saving mode.
- Why? Aggressive power-saving states can cause drive stutters or freezes, especially with older firmware.

3. Front-Panel USB Disconnection
- Unplugged all front-panel USB devices from the Montech 903 Air Maxcase.
- Why? Poorly shielded/faulty front-panel wiring can introduce electrical noise, grounding issues, or transient voltage spikes. This is a common culprit for random freezes, especially with USB 3.0/3.1 devices.

Key Takeaway
The freezes were likely caused by a combination of:
- RAM instability (mixed kits at XMP),
- SSD power-state glitches,
- Front-panel USB interference.

Next Steps
- Test the front-panel USB ports individually with a powered hub to isolate faulty connections.

Huge thanks to everyone who contributed ideas! Will update if the issue resurfaces, but for now, stability has been restored.

View solution in original post

mickeekung

try to disable graphic acceleration on all application.

or wait until driver version 25.1.1 come out this week or next week.

VangelisKampouris

Do you have any more specific information? Why do you suggest turning off graphic acceleration? Is this a confirmed bug that will be resolved with 25.1.1?

VangelisKampouris

I am facing the same issue:
I get random hangs where the display locks to whatever on screen and it would not respond to any input. Unplugging/ re-plugging the display cable from port will not return image, resulting in signal lost. weirdly audio either from videos/ games or discord calls will still continue. When checking on windows event-viewer the only error that would pop up is the force restart, which I have to do to return the PC to normal. The occurrence of the freeze is mostly random but always when I am playing a game.

johnnyenglish

You have two distint memory kits, do you run XMP on them? Try disabling it and see if it still crashes.

The Englishman

VangelisKampouris

I have disabled XMP but still facing the same issue. My pc was first using windows 11 and was not experiencing any issues. It's a new pc-- 28/04/2024 assembled. The issued appeared I believe 2-3 months back. I am guessing a potential driver issue?

VangelisKampouris

MemTest86 passed with no errors reported

VangelisKampouris

Additionally, A few days back, radeon softaware started having problems. The program won't open when either clicker from the tray nor from the search bar. Moreover, many times when it will open, it will not close using the x nor the "close all windows".

Airtwist