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jerich2
Journeyman III
Journeyman III

ODR Info

H evertyone ,

https://ec.europa.eu/consumers/odr/main/?consumer-question3=N&complaintType=1&event=main.complaints....  , can anyone say what is the email to use on this ODR ?

I have looked everywhere and i wasnt able to find it , i dont believe someone like AMD doesnt  have a dispute contact .

tks in advance

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27 Replies
elstaci
Esteemed Contributor III

Re: ODR Info

Okay, in my opinion, you need to clarify the problem you are having.

Your Post doesn't mention anything about what you are talking about except concerning an Online Dispute in the EU.

If you purchased any product from a Retailer in the EU you have certain rights including a 2 year Warranty from the Retailer under EU Consumer laws.

If the product is defective you must open a Warranty ticket with the Retailer where you purchased the product. The Retailer will decide what needs to be done according to your account of the product.

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jerich2
Journeyman III
Journeyman III

Re: ODR Info

i have a dispute against AMD and would like to know the email for the form .

already sent the contact for support multiple times and they didnt solve anything so sending the form is the only way

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elstaci
Esteemed Contributor III

Re: ODR Info

Do you mind explaining what dispute you have with AMD specifically or is that a secret?

The AMD Contact depends on the dispute you have which is why I am asking.

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jerich2
Journeyman III
Journeyman III

Re: ODR Info

Not at all.

i had problems with a card and requested the warranty which was accepted , they requested me to send back the card in order to the replacement to be processed .

All i got was nothing but problems with that and the company who should take it , tried to contact back the support and they didnt awser anything .

Got an email now saying the case was closed because i didnt awser in the past 10 days which is a lie , in the main time i have online school classes and have no pc because i have been waiting and waiting .

I will make this dispute with Amd as a complain to let them know how much all of this already afected me and how bad is the service

 

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elstaci
Esteemed Contributor III

Re: ODR Info

What is the Make & Model of your GPU card ?

Where did you purchase the GPU Card from and what country?

If you purchased the GPU card directly from AMD Store then AMD will take care of the Warranty but if you purchased the GPU Card from a Retailer than either the Retailer or the Manufacturer of the GPU Card is responsible for the Warranty of the GPU card.

Most Manufacturer's have a 3 year Warranty on the GPU cards. Some Manufacturers Warranty only works through the Retailer where you purchased the GPU Card.

Sapphire, for instance, is one where you need to turn in the GPU Card to the Retailer to be RMAed. The Retailer decides whether to RMA the card or not.

The point I am trying to make, as far as Warranty goes from a Manufacturer other then AMD, AMD has no control over that.

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jerich2
Journeyman III
Journeyman III

Re: ODR Info

i understand all of that but again all i want at this point is the Odr email to send the complaint

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elstaci
Esteemed Contributor III

Re: ODR Info

Try opening a AMD Service Request - Warranty and complain there: https://www.amd.com/en/support/contact-email-form

Or Contact AMD Customer Service from here:

Advanced Micro Devices/Customer service
1 (877) 284-1566

 

I am not aware of any official Online Dispute Resolution at AMD.

Also your dispute isn't with AMD so even if there was a Online Dispute Resolution it wouldn't apply since the dispute isn't with AMD but with the manufacturer of your GPU card.

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jerich2
Journeyman III
Journeyman III

Re: ODR Info

that is the form i used to the contact them

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leyvin
Miniboss
Miniboss

Re: ODR Info

AMD has no "Online Dispute Resolution" department or contact.

But in terms of their European Operations you have:

(Germany)

Advanced Micro Devices GmbH
Munich
Einsteinring, 24

Tel: + 49 89-450-530

(France)

Advanced Micro Devices S.A.S.
Eybens
24, rue Lamartine

Tel: + 33 476-248-368

(Italy)

Advanced Micro Devices SpA
Milano
Via Polidoro da Caravaggio, 6

Tel: + 39 02-3-008-161

If you want a Contact E-Mail for those specific Business' then you will need to physically phone them in order to get the Personal Business E-Mail of the Contact there.

But that's the thing, those are BUSINESS Contacts. AMD does not directly deal / handle Consumers., as they're not a Consumer Business... yes, their technology is heavily used in Consumer Products; but these are 3rd Party Products; AMD merely supplies specific Chips (CPU, GPU, Chipset) and that is via a 3rd Party Fabricator, as they facilitate the supply logistics for supply from those (Global Foundries GmbH., or TSMC Ltd.)

And essentially all those European Offices are little more than Holding Companies., for Business Relations, Media Relations, Taxation, Logistics, etc.

Specifically., if you issue is with a Motherboard or Graphics Card; you will HAVE to cite the AIB Partner as whom you have a Dispute with (Asus, Asrock, Gigabyte, PowerColor, XFX, Sapphire, etc.)

Now in regards to RMA (Return to Manufacturer)., it's actually the legal obligation of the Retail Store to offer a Return & Replacement (within the UK and EU) if the Product is still within a specific Purchase Period.

The minimum legal requirement is 28 (Working) Days (Working Days are Mon-Fri., meaning this is approx. 5 Weeks) but generally speaking for Non-Perishable Goods; up to 6 months is offered unless there is obvious Consumer-Related Damage or the Warranty Sticker has been Voided. 

This as a note is why the Warranty Sticker exists within the UK / EU Products to prevent Self-Repair... this isn't to strictly stop your from Self-Repair of a Product; but doing so acts as a safe guard for Business' to accept Returns of Damage Products where there is no way to know if the Damage Caused was caused by the Consumer. 

By saying look if you OPEN this., then you can no longer have a right to Return & Replace; is a way to protect Business' because as an Assistant Manager at a Retail Store... we essentially take a loss on this policy until we can get a Manufacturer / Supplier to take back said Defective Stock and provide us with either Replacements or the Valuation of the Losses. 

Technically we don't loose directly., as we literally handle it as a Return and Re-Sale but Defective Stock can't be sold; so it sits in the Store as "Potential" Retail Profits and the Shelves end up looking Empty as the Supplier doesn't send new Stock until they see we're running low; and they gauge this by what profits we're sending back to them.

Now it should be noted an Avg. Failure Rate is ~3-5% in Stock., we unfortunately have a product line (FIFO) that I swear is somewhere around 50% Failure Rate... it's AWFUL and I wish we had a different Supplier for USB / iPhone Cables, Chargers, etc. In any case., on a monthly basis I'm dealing with sending back entire boxes of stock our customers are returning because it doesn't work anymore after like a week of use.

Heck my Brother was getting replacements from our Store for a while., until I was like "Look STOP buying that terrible quality stuff... tell me what you need, and I'll get it from a trusted supplier I use!" 

Point is., yeah it's down to the Retailer; if it's within a certain Return Period., and if not; then it'll be down to the Supplier / Manufacturer. Neither of these will be AMD... AMD is an Original Equipment Manufacturer., they supply the Supplier / Manufacturers., and have little to no influence over them.